Air Travel Specialist

Natural Habitat Adventures•Louisville, CO

2d•$62,000 - $68,000•Hybrid

About The Position

Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Boulder, Colorado, is seeking an Air Travel Specialist to join our team. The role requires arranging flights for our global field staff as well as arranging flights for internal employees’ travel benefits and work events. This is a full time, exempt position based in Boulder, Colorado. This role follows a hybrid work schedule and requires regular in-office attendance. The successful candidate will align with our company's culture and values, possess exceptional organizational and communication skills, and thrive in a collaborative, mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.

Requirements

Proficient use of Amadeus or an alternative GDS ticketing system for international and domestic ticketing, exchanges, and refunds (3+ years’ experience strongly desired).
Background in travel or hospitality industry with experience in travel logistics preferred.
Ability to stay calm under pressure.
Excellent written and verbal communication skills.
Proficient/strong in the Windows operating system and applications, including MS Word, Excel and Outlook.
Proficient in Asana
Strong skills in time management, multitasking, prioritization, and meeting deadlines.
Able to work individually and as part of a team.
Highly organized and detail oriented.
Able to prioritize and efficiently manage multiple tasks.
Knowledge of worldwide geography and airport codes.

Nice To Haves

Database experience is a plus – particularly FileMaker.
BA/BS degree is preferred.

Responsibilities

Design flight itineraries for all inbound air requests from field staff and internal employees, offering them the best options considering route and cost.
Manage group air bookings, including contracts, fares, deadlines, utilization, and ticketing requirements.
Create air requests based on field team schedules.
Learn airline change and cancellation policies, using that information to make the best choice for field staff and employee flights.
Purchase advance seating when applicable, either in GDS or on airline websites.
Manage airline reservations made by the Air Team. This includes helping with schedule changes, flight cancellations, seat changes, and issues while traveling.
Send updated flight confirmations to field staff and employees when voluntary or involuntary changes occur.
Provide support to the guest-facing Air Team during periods of high volume or operational need.
Ticket international and domestic flights via Amadeus GDS platform.
Understand and utilize airline commission contracts.
Familiarity with processing voluntary and involuntary exchanges and refunds.
Help field staff and internal employees with emergency situations such as canceled flights, delayed arrivals, missed connections, etc. during work hours and occasionally after work hours.
Reserve additional hotel nights for field staff and employees when needed.