Air & Ocean Specialist, Senior

Buckland•El Paso, SC

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for an Air & Ocean Specialist, Senior.

Requirements

High school diploma or equivalent.
Minimum three years of relevant work experience.
Intermediate MS Office experience.
Strong verbal and written communication skills.
Excellent problem solving and decision-making skills.
Must be legally eligible to work for the Company at all times.
Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

Above average written and verbal communication skills.
Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.

Responsibilities

Provide the highest level of customer service to clients.
Responsible for all Import of Air & Ocean shipments by working with forwarders on daily basis and ensuring POD is supplied.
Expediting and tracing as required.
Determination of profit levels and billing.
Process required customs documentation.
Development, implementation, and maintenance of department processes.
Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team.
Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.