Air Medical Dispatcher

Skyservice Business Aviation•Helena, MT

About The Position

MONTANA MEDICAL TRANSPORT/SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/ Your future at Skyservice: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!

Requirements

High School diploma or equivalent required
Must possess basic computer skills and be able to type over 70 words per minute (WPM)
Must be able to pass Airport/TSA 10-year background check

Nice To Haves

Post-high school education or medical knowledge (EMT/CNA equivalency or higher) preferred
Emergency Medical Dispatcher (EMD) or the National Association of Air Medical Communication Specialist (NAACS) within 18 months of hire.
Previous medical experience or knowledge (EMT/CNA equivalency or higher) preferred
Previous medical terminology knowledge preferred
Certified Flight Communicator (CFC) certified within 6 months of hire
Must maintain continuing education (CEU’s) and recertify FCS certification as needed (EMD recertification is every 2 years. For NAACS, recertification occurs every 4 years.

Responsibilities

Ability to perform multiple tasks and prioritize efficiently and accurately in a fast-paced, high-stress environment while maintaining a clean and orderly work area at all times
Ability to listen, speak and write clearly, and interact professionally with others.
Ability to demonstrate key qualities, including adaptability, flexibility, dependability, punctuality, and accountability.
Obtain patient information, including a Physician Certified Statement (PCS),Consolidated Omnibus Budget Reconciliation Act (COBRA), Emergency Medical Treatment and Labor Act (EMTALA), while maintaining Health Insurance Portability and Accountability Act (HIPAA) compliance at all times.
Participate in Montana Medical Transport staff meetings and annual emergency procedures drills.
Contribute to building a positive team environment with respect for the views of others.
Provide excellent customer service skills in all work interactions.
Monitoring of aircraft while in flight and use of Air Medical Resource Management (AMRM), relating to communications
Implementation of the Emergency Response Plan in the event of a loss of aircraft
Knowledge of Federal Communications Commission (FCC) regulations
Must possess knowledge of EMT, AEMT, Paramedic, RN, RT scopes of practice and responsibilities
Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency, including all Montana Medical Transport's policies and procedures
Other duties as assigned.