Air Import Finance Agent

Expeditors•Austin, TX

1d•Onsite

About The Position

The Air Import Finance Agent ensures the smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination. This role involves tracking and tracing shipments, resolving operational exceptions, and preparing/distributing import documentation. The agent will coordinate with airlines, truckers, customs brokers, and overseas offices to meet service commitments and provide high-quality customer service through proactive communication and issue resolution. Additionally, the role requires maintaining accurate data entry in Expeditors’ operating systems and ensuring compliance with internal and external regulations. In finance, the agent is responsible for accurate, timely, and compliant customer billing, managing Billed Not Paid / Paid Not Billed (BNP) items, and assisting with debit/credit resolutions. This includes auditing freight invoices and billing data for accuracy and alignment with customer SOPs, monitoring and resolving EDE and accounting-related errors, and supporting timely invoicing, add bills, and credit processes in accordance with district KPIs. Proactive communication with internal finance teams regarding discrepancies, corrections, and root-cause solutions is also a key part of the role.

Requirements

Experience in air import operations, global logistics, or freight forwarding
Strong understanding of air import process flow, billing, and documentation
High attention to detail with strong analytical and financial aptitude
Proficiency with standard office tools (e.g., Excel, Word) and operational systems
Strong communication skills with the ability to work across operations, finance, and customer-facing teams
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Ensure smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination
Track and trace air import shipments and proactively resolve operational exceptions
Prepare, review, and distribute import documentation to brokers, customers, and internal teams
Coordinate with airlines, truckers, customs brokers, and overseas offices to ensure service commitments are met
Provide high-quality customer service through timely communication and issue resolution
Maintain accurate and timely data entry within Expeditors’ operating systems
Ensure compliance with internal Operational Process Standards (OPS) and external regulatory requirements
Ensure accurate, timely, and compliant customer billing
Manage Billed Not Paid / Paid Not Billed (BNP) items and assist with resolution of debits and credits
Audit freight invoices and billing data to ensure accuracy and alignment with customer SOPs
Monitor and resolve EDE and accounting-related errors for the department
Support timely invoicing, add bills, and credit processes in accordance with district KPIs
Communicate proactively with internal finance teams regarding discrepancies, corrections, and root-cause solutions