Air Import Customer Service Agent

Nippon Express USA • New York, NY

2d • $28 - $31

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Computer proficiency (MS Work, Excel, Lotus Notes, AS/400).
• Some knowledge of general and Import Computer application technology desirable.
• Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable.
• Strong interpersonal, verbal, and written communications.
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary.
• Good multitasking, teamwork skills and inclination.

Responsibilities

• Handle job assignments as determined by Team Leader or above. Job may be isolated to one job function and/or one account.
• Provide support service to other Import Agent for import documentation General business support function as assigned.
• Effectively communicate with customers, overseas agents, and subcontractors.
• Plan and arrange carriers for each shipment.
• Prepare Import shipments for assigned customers. This may include shipping, labeling, and distribution of cargo. Generate pick-up/delivery orders and shipping labels as needed.
• Ensure shipments are processed according to internal and external compliance regulations
• Filing and data entry using AS/400 (and Cargowise) system.
• Issue freight bills and invoices and responsible for collecting unpaid invoices within credit terms.
• Own key accounts and ensure they are serviced with best practice and retention in mind
• Meet KPI standards in accordance with Company/Branch initiatives
• Must develop, demonstrate, and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED