Air Import Agent

CMA CGM•Mississauga, ON

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Requirements

0-2 years experience in customer service
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Fluency in English, both written and oral
Ability to communicate clearly
Excellent interpersonal skills
Team player
Organizational and time management skills
Detailed-oriented
Sense of urgency
Customer service

Responsibilities

Receive orders from clients and analyze their needs.
Communicate with the different stakeholders in order to offer superior customer service.
Suggest innovative solutions to clients.
Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
Open files for shipment and enter data in the operational system according to the ISO standards of the company.
Organize the pick-up and delivery of freight according to booking.
Coordinate and book air cargo space, receive bills of lading and follow up with Bolloré Group network to ensure that freight is shipped on the planned date.
Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within specified deadline.
Transmit a written notice to suppliers with the details of the shipment including rates.
Update shipment files and keep clients and Bolloré Group network updated.
Invoice clients, ensuring that all charges for services rendered are included and all costs are applied according to the agreement (if necessary, verify client’s credit with the Accounting Department)
Comply with procedures established by Bolloré, and within deadlines (performance indicators).
Establish notice periods and follow up on claims.
Issue non-conformity notices and customer complaints in accordance with ISO procedures.
Complete all required trainings for the position including but not limited to the transportation of dangerous goods, the good distribution of pharmaceutical products, etc.
All other duties as requested by the immediate supervisor.