Air Export & Gateway Operations Manager

Maersk • Elk Grove, CA

6d

About The Position

Maersk is seeking an experienced Air Export & Gateway Operations Manager to lead a team of Air Export and Gateway Operations professionals. This role is responsible for driving operational excellence, customer satisfaction, team performance, KPI achievement, and service delivery while serving as the primary escalation point for shipment and customer issues. The successful candidate will bring strong air export and gateway operational knowledge and a passion for developing people and leading teams.

Requirements

• High School Diploma or equivalent required
• Air freight forwarding experience required
• Strong air export operational knowledge required
• Proficiency with Microsoft Office and operational systems

Nice To Haves

• Bachelor's degree preferred
• Gateway operations experience, including airline coordination and consolidations, preferred
• Leadership, team lead, coaching, or people development experience preferred
• Strong customer service, problem-solving, and escalation management skills
• Ability to multitask and perform effectively in a fast-paced operational environment

Responsibilities

• Lead, coach, and develop a team of Air Operations professionals
• Manage team performance, KPIs, productivity, and service delivery
• Serve as the primary escalation point for complex shipment and customer issues
• Drive operational excellence and customer satisfaction
• Partner with Air Product, Sales, Finance, Warehouse, CHB, Transportation, and other stakeholders
• Support day-to-day air export and gateway operations as needed
• Ensure compliance with SOPs, IOPs, regulatory requirements, and company procedures
• Support customer implementations and continuous improvement initiatives

Benefits

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED