Air Export Agent - (Night Operations)

ExpeditorsBrisbane, CA
$22 - $30Onsite

About The Position

The Air Export Agent will maintain a heightened level of service to their customers and ensure efficient daily operations for all accounts while exhibiting Expeditors’ culture. This role is integral to global trade management and involves a customer service-based approach to logistics. Expeditors is a global logistics company with a worldwide network, offering opportunities for growth and career development.

Requirements

  • Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
  • Typing - 30 wpm and 10-key by touch
  • Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
  • DG Certification Required
  • Easily adapt to change and function efficiently in a high stress environment
  • Compliance certifications required to perform required duties obtained and maintained
  • An intimate understanding of Export Compliance
  • General Airline/Logistics Knowledge

Nice To Haves

  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize their ability to complete their work
  • Achieve standard of 52 hours training per year, including all mandatory trainings
  • Drive and develop customer relationship in order to exceed their expectations
  • Have a sense of urgency, be willing to help by offering solutions

Responsibilities

  • Ensure smooth and timely shipment process flow
  • Ensure accurate and timely data entry into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Ensure accurate and timely client billing, including dispute resolution
  • Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
  • Ensure compliance to company policies and external regulations
  • Complete cross training in order to support team coverage
  • Professionally represent Expeditors to our customers, service providers, and government agencies

Benefits

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Learning & Development Program
  • Educational Assistance and Reimbursement
  • May be eligible for bonus following first year of continuous employment in position.
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