Air Export Agent

Nippon Express USA • Sterling, VA

1d • $19 - $21 • Hybrid

About The Position

The Air Export Agent is responsible for managing and coordinating international air freight export shipments from origin to destination. This role ensures timely and accurate processing of export documentation, compliance with regulations, communication with customers and overseas offices, and coordination with airlines, trucking companies, and warehouse operations.

Requirements

• Experience in air freight forwarding, logistics, or international transportation preferred.
• Knowledge of air export documentation and procedures.
• Familiarity with AS400 or other freight forwarding systems preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Problem-solving skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Nice To Haves

• Forklift certification or willingness to be trained.
• Multilingual ability (English, Japanese, etc.) is highly desirable.
• Experience handling key customer accounts.
• Knowledge of warehouse operations and cargo handling.

Responsibilities

• Coordinate and manage daily air export shipments.
• Prepare and process export documentation, including: Air Waybills (MAWB/HAWB), Commercial Invoices, Packing Lists, Export Declarations, Shipping Instructions.
• Communicate with customers regarding shipment status, schedules, and documentation requirements.
• Coordinate bookings with airlines and carriers to meet customer deadlines.
• Monitor shipment movement and proactively resolve operational issues.
• Ensure compliance with U.S. export regulations, TSA requirements, and company policies.
• Coordinate with overseas offices, agents, and customers to ensure smooth shipment delivery.
• Work closely with warehouse personnel regarding cargo handling and shipment preparation.
• Maintain accurate shipment records and billing information.
• Support rate quotations and operational reporting as needed.
• Assist with customer service activities and respond to inquiries in a timely manner.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed