Air Conditioning Field Service Manager

United Water Restoration Group of So. FL., Inc.•Deerfield Beach, FL

2d•$80,000 - $120,000•Onsite

About The Position

Air Force HVAC has been a trusted name in South Florida for over 5 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties. Our slogan, “Your Home, Our Mission,” guides everything we do. We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings. To achieve this ambitious growth, we are seeking a hands-on Field Service Manager to help us scale with excellence, develop leaders, and ensure operational discipline. The Field Service Manager oversees daily field operations, technician performance, job profitability, and customer satisfaction. This role is responsible not only for operational execution but also for revenue capture — ensuring that marketing-generated leads are contacted quickly, properly qualified, and converted at a high rate. This is a hands-on leadership role. The Field Service Manager will spend significant time in the field coaching technicians, reviewing jobs, meeting customers, supporting estimates, and reinforcing performance standards. Speed, accountability, and profitability are non-negotiable in this position.

Requirements

5+ years of HVAC field experience
2+ years in a supervisory or management role
Strong understanding of residential HVAC systems and diagnostics
Proven ability to manage technician performance and drive gross profit
Experience working directly with marketing teams and managing inbound leads
Proficient in Jobber and/or ServiceTitan
Strong financial acumen with job costing and margin accountability

Nice To Haves

Existing network of technicians or sales representatives who would consider joining
Experience scaling a service department during rapid growth
Demonstrated success increasing average ticket and close rates

Responsibilities

Oversee daily HVAC service, maintenance, and installation operations
Manage and coach field technicians to ensure productivity and workmanship quality
Conduct regular ride-alongs for training, quality control, and sales coaching
Ensure compliance with safety standards, licensing, and company SOPs
Work closely with dispatch to maximize route efficiency and technician utilization
Work hand-in-hand with the marketing team to ensure rapid follow-up on inbound leads
Ensure speed-to-lead standards are met (calls dispatched promptly, estimates scheduled quickly)
Track conversion rates on marketing-generated opportunities
Ensure technicians present the full suite of company offerings: Service & repair, System replacements, Maintenance agreements, Indoor air quality solutions, Financing options
Provide feedback to marketing on lead quality and campaign performance
Ensure CRM accuracy and proper tagging of marketing sources
Drive job-level profitability and maintain gross margin targets
Ensure proper pricing execution and adherence to “good, better, best” presentation standards
Monitor KPIs including: Revenue per technician, Average ticket, Close rate, Membership sales, Gross profit percentage, Lead response time
Review estimates, invoices, and margin reports regularly
Implement coaching or corrective action when performance targets are not met
Recruit, hire, and onboard high-performing service technicians and sales representatives
Build a culture of accountability, professionalism, and performance
Develop internal leadership bench strength
Strong working knowledge of Jobber and/or ServiceTitan is required
Ensure full team adoption and proper use of CRM and dispatch systems
Maintain accurate job costing and margin reporting
Track KPIs through dashboards and reporting tools
Maintain inventory and truck stock controls
Ensure exceptional customer service on every call
Resolve escalated customer concerns promptly
Maintain high online ratings and customer satisfaction metrics
Conduct post-install and post-service quality reviews