Air Cargo Station Manager (STL)

Jobs At Air General•Saint Louis, MO

2d•Onsite

About The Position

Air General, a third-generation, family-owned, national cargo handling company, is seeking an experienced Station Manager to lead our St. Louis Lambert International Airport (STL) operation. This role requires prior domestic and international air cargo knowledge and experience, with a strong focus on customer service. Responsibilities include documentation, data entry, warehouse cargo/mail handling, loading and unloading, and providing excellent customer service. The ideal candidate can work independently and as part of a team. Air General promotes a diverse and inclusive culture where employees feel valued and respected, and are encouraged to contribute their unique perspectives.

Requirements

Prior domestic and international air cargo knowledge and experience, with a focus on customer service.
Customer service and warehouse duties include: documentation, data entry, warehouse cargo/mail handling, loading and unloading.
Must be able to work independently and as part of a team.
5 years minimum Domestic and/or International air cargo experience preferred.
High school degree, or GED required.
Proven leadership skills.
Must be able to obtain a valid airport SIDA badge.
Must be at least 18 years of age.
Must have a valid and unexpired US Driver’s license.
Must be able to lift up to 70 lbs.
Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
Must be able to clearly understand and communicate in English when performing essential job functions.
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.

Nice To Haves

Advanced degree preferred.

Responsibilities

Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
Implement procedures designed to meet all customer targets and service requirements.
Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
Hire and develop a highly motivated work force.
Ensure all necessary training standards are achieved or exceeded.
Ensure all customer targets are achieved or exceeded.
Ensure all safety standards are adhered to.
Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
Initiate directives and procedures, which will enhance service levels to the customer.
Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
Ensure all incidents or service complaints are fully investigated.
Provide full and concise written reports.
Evaluate all recommendations for service improvements and ensure they are implemented.
Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.
Liaise with customer on a formal and routine basis for feedback on performance.
Ensure all reasonable customer requests are carried out.
Maintain adequate system of performance measurements as required.
Ensure quality standards are met at all times.
Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients.
Provide proper physical security of cash and revenues received from customers.
Ensure financial audits and service audits are properly administered.
Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly.
Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets.
Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
Attend industry meetings and interface with airport officials and local and federal agencies.
Ensure customer’s VIP accounts are serviced with extra care and without problems.
Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors.
Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees.
Aggressively reduce overtime, payroll costs, and other operational costs.
Conduct periodic and annual performance appraisals for all staff.
Obtain over-limit spending approvals from Corp. prior to spending.
Report payable invoices in timely manner to Corp.
Seek and report to Corp. on new revenue opportunities.