Air Cargo Office Agent ORD

Worldwide Flight Services, Inc.•Chicago, IL

53d•Onsite

About The Position

Worldwide Flight Services (WFS) is a family-oriented company focused on the timely delivery of cargo shipments, business to customer delivery, and on-time flights while operating safely and securely. WFS operates in 164 airport locations, 18 countries, and on 5 continents, striving to be a leader in cargo, ramp handling, and technical service. The Cargo Office Agent's work involves computer data entry, preparing all flight documents, interfacing with U.S. Customs, and handling import and export documentation. This role also includes accepting and distributing cargo according to air carrier and Department of Transportation (DOT) regulations. Agents compile customer lists for sales leads, solicit orders, complete sales, quote prices and terms, and prepare sales contracts. They estimate delivery dates based on company schedules and move cargo up to 50 lbs. Compliance with WFS site security procedures for warehouses and other operations is required, including reporting security breaches or suspicious occurrences.

Requirements

HS Diploma, GED or Equivalent
Must have a valid driver's license
Must be at least 18 years of age if position requires driving cargo handling equipment.
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Nice To Haves

Ability to read, write, fluently speak and understand the English language.
Minimum typing speed of 50 WPM.
Ability to concentrate on detail.
Ability to learn PC skills and apply knowledge.

Responsibilities

Ability to handle the stress of a fast-paced eight-hour shift.
Ability to drive all cargo handling equipment.
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
Provide assistance to customers arriving to retrieve their documents and freight.
Collect appropriate charges and document method of payment.
Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
Assist in completion of MAWBS for over-the-counter shipments.
Confirm all bookings are accepted.
Confirm TSA mandatory screening.
Data capture AWB information into airline system(s).
Manifest flight based on information received from the warehouse.
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
Verify post flight inventory with documents on hand.
File maintenance of all pertinent documents and records.
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
Answer incoming calls and responds to emails.
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
Retrieve import/deliver export documents to and from aircraft.

Benefits

Access your pay when you need it through DailyPay app.
On the spot awards offered through the Awardco Platform including gift cards and more.
Multiple options for quality medical care for both full and part-time employees.
Travel Discounts, Pet insurance, Discount Shopping & More.
Wellness Programs offered to all employees.
401k program offered.
Opportunity for Internal Mobility and transfers available.

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