Air Cargo Office Agent ORD
About The Position
The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. The agent compiles lists of customers for use as sales leads, solicits orders or talks with customers to complete sales, quotes prices and terms, and prepares sales contracts for orders obtained. They estimate date of delivery to customer based on company’s delivery schedules and move cargo up to 70lbs. The role also involves complying with WFS site security procedures for assigned warehouse and other operations, remaining cognizant of WFS staff, security contractors, and visitors’ activities, and reporting security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Requirements
- HS Diploma, GED or Equivalent
- Must have a valid driver's license
- Must be at least 18 years of age
- Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.
Nice To Haves
- Ability to read, write, fluently speak and understand the English language.
- Minimum typing speed of 50 WPM.
- Ability to concentrate on detail.
- Ability to learn PC skills and apply knowledge.
Responsibilities
- Ability to drive all cargo handling equipment.
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted.
- Confirm TSA mandatory screening.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and responds to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
- Retrieve import/deliver export documents to and from aircraft.
Benefits
- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
