Air Account Manager

Ascent Global Logistics•Belleville, MI

1d•Onsite

About The Position

The Account Manager is responsible for managing our customers’ import/export brokerage and freight forwarding needs, which includes overseeing all operational and account management tasks throughout the lifecycle of an engagement. Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment. Upon receipt of an initial customer request, the Account Manager is responsible for requesting and analyzing various shipping options and making a recommendation to the customer based on price, transit time, routing, and specific customer requirements. Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise. If unforeseen events occur, the Account Manager must problem solve, relying on past experience and extensive knowledge of Federal Maritime Commission and U.S. Customs regulations, and partner internally and externally to resolve the issue to our customer’s satisfaction. Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations. May be required to prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment. Quote rates by partnering with our internal quote department and utilize critical thinking skills to determine best routing and carrier options for our customers and the business of Ascent. Ensure billing is accurate and timely. Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries. Act as power of attorney to sign official documents for the Company. Maintain and organize all records for a client’s transactional event(s). Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world. Prepare letters of credit. May make visits to customer locations with the General Manager or the assigned Sales Executive. Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives. Other duties as assigned.

Requirements

High school diploma or GED required.
3-5 years industry experience required.
International logistics-all modes, understanding of customs process.
Microsoft Word, PowerPoint, Excel and ten-key skills.
Ability to apply concepts such as percentages, ratios and proportions to practical situations.
Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume.
Must possess a current valid driver’s license.
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
Ability to prioritize multiple tasks and projects.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Prioritize, organize, and delegate assignments.
Light physical activity performing non-strenuous daily activities of an administrative nature.

Nice To Haves

CES or CCS Preferred
LCB Helpful
College degree helpful.

Responsibilities

Manage customers’ import/export brokerage and freight forwarding needs.
Oversee all operational and account management tasks throughout the lifecycle of an engagement.
Demonstrate critical thinking and make key decisions on behalf of customers throughout the lifecycle of the shipment.
Request and analyze various shipping options and make recommendations to the customer based on price, transit time, routing, and specific customer requirements.
Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues.
Problem solve unforeseen events, relying on past experience and knowledge of Federal Maritime Commission and U.S. Customs regulations.
Partner internally and externally to resolve issues to the customer’s satisfaction.
Serve as the direct point of contact with assigned customers to ensure prompt and accurate service.
Prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment.
Quote rates by partnering with the internal quote department and utilize critical thinking skills to determine best routing and carrier options.
Ensure billing is accurate and timely.
Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries.
Act as power of attorney to sign official documents for the Company.
Maintain and organize all records for a client’s transactional event(s).
Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world.
Prepare letters of credit.
May make visits to customer locations with the General Manager or the assigned Sales Executive.
Work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives.
Perform other duties as assigned.