AIMS Specialist
ACME CONSTRUCTION SUPPLY•Boise, ID
•Onsite
About The Position
The Acme Inventory Management System (AIMS) Specialist is responsible for establishing and maintaining daily onsite customer relations through vendor managed and customer owned inventories at their field operation shop or field job sites. In this role you have the responsibility to manage long-term onsite customer relationships by developing trust and providing expertise with Inventory Management System solutions.
Requirements
- High school degree or equivalent
- Previous experience in a sales or customer service position
- Decisive thinker, with ability to quickly analyze information and make robust decisions
- Collaborative, able to work well with a wide range of people both within and outside the company
- Problem solving skills; listening to ; interpreting and meeting the needs of others by diagnosing and rectifying problems
- Demonstrated understanding and application of effective sales strategies and techniques
- Ability to communicate in a clear and concise manner
- Competent industry product knowledge
- Ability to manage priorities and conflicting timelines
- Flexible, adaptable, service-oriented personal style
- Pro-active approach to sales, including ability to consistently meet or exceed sales goals
- Demonstrated understanding of sales margins
- Pro-active approach to finding solutions and trouble shooting problems
- Proven ability to manage priorities and conflicting timelines
- Demonstrated proficiency in developing and executing written communications, reports, and plans
- Competent in PPE requirements and practices job site and warehouse safety
- Focused on delivering the best possible results for the company by demonstrating goal-driven determination, resourcefulness, resiliency, tenacity, persuasiveness, adaptability and courage
Responsibilities
- Proactively partners with Outside Sales Teams to explore opportunities for the AIMS solution
- Presents Acme's product solutions as requested
- Tracks and timely responds to all customer sales inquiries and concerns and resolve to ensure a high level of customer service satisfaction and customer relationships
- Participates in sales and marketing events
- Provides education to existing and prospective customers specifically regarding the AIMS solutions
- Researches and sources product for customers using a variety of tools, including but not limited to Eclipse, catalogs, websites, industry and store contacts along with Phocas & Innovo
- Enters AIMS sales orders with accuracy and attention to detail into Innovo
- Proactively communicates with customers about expected delay or issues with their orders
- Follow up promptly on all customer requests for information
- Resolves customer complaints and disputes in a timely, professional manner
- Maintain awareness of company pricing, service opportunities, and sales guidelines
- Proactively communicates any discovered inventory or pricing discrepancies directly to Outside Sales Representative who manages the account
- Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits
- Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources
Benefits
- Fixed and Variable Reimbursement Program for Vehicle
- Company Phone
- Laptop
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
