AIML - Data Operations Program/ Project Manager

Apple•Cupertino, CA

About The Position

This role is for an experienced Program/Project manager to join Apple's AIML Data Operations group. The team contributes directly to the development of AIML algorithms for Apple products, specifically Siri and Apple Intelligence. The manager will drive critical programs to enhance operations, providing data at scale for engineering teams building robust AI features for millions of customers globally. This involves developing program elements, creating and managing project plans, recruiting internal participants, and partnering with cross-functional stakeholders. The position focuses on driving cross-functional initiatives that enhance customer experience and operational efficiency through process, data, and technology solutions. Key aspects include leading cross-functional programs, defining and implementing policies and processes, and ensuring clear communication with leadership. The manager will collaborate with DRIs and stakeholders to manage workflows, prioritize initiatives, and mitigate risks to ensure program success. The ideal candidate is self-directed, motivated, and comfortable in a fast-paced environment, acting as the primary liaison for program updates, risk communication, and leadership approvals. Success requires being highly organized, analytical, and a proactive problem-solver, with flexibility and adaptability. Strong analytical, project management, and leadership skills are essential for handling diverse activities and complexities across the organization, working at both detailed and strategic levels.

Requirements

10+ years of experience managing large projects or programs including cross-functional initiatives across global teams
Bachelors in Business Management, Finance or related field
Background in Project or Program management
Proven track record of leading complex strategic programs
Proficient knowledge of the systems implementation and Project life cycles
Proficient at leading multiple efforts simultaneously in a global capability including working with international teams
Capacity to analyze data, identify root causes, and develop innovative solutions to complex business challenges
Expertise in analyzing, redesigning, and implementing business processes to drive efficiency and effectiveness
Exceptional presentation, verbal and written communication skills, with the ability to articulate complex ideas clearly and manage diverse stakeholder expectations
Proven capability to lead cross-functional teams, influence stakeholders at all levels, and drive consensus without direct authority

Nice To Haves

Ability to thrive in a fast-paced, dynamic environment, manage ambiguity, and adapt to changing priorities
Proven ability to operate autonomously across multiple teams in a matrix organization

Responsibilities

Drive critical programs that enhance operations to provide data at scale for engineering teams building robust AI features for millions of customers worldwide
Develop various program elements
Create and manage project plans
Recruit participants internally
Partner with various cross-functional stakeholders
Drive cross-functional initiatives that enable capabilities within AIML Data Ops to enhance the customer experience
Enhance operational efficiency through process, data, and technology solutions
Lead cross-functional programs
Define and implement policies and processes
Ensure clear communication with leadership
Collaborate with DRIs and stakeholders to manage workflows, prioritize initiatives, and mitigate risks to drive program success
Act as the primary liaison, providing program updates, communicating risks, and supporting approvals with leadership