AI Voice Lead

Urrly • Dallas, TX

7h • Remote

About The Position

Lead Voice AI strategy and execution for a national healthcare call center. Own deployments end-to-end. Less bureaucracy. Fast decisions. You’ll work directly with executive leadership and shape how patients engage nationwide.

Requirements

• 8+ years relevant Voice AI or contact center experience
• 3+ production Voice AI deployments personally owned
• Experience with PolyAI, Cognigy, Replicant, or Parloa
• Deep CCaaS knowledge, preferably Five9
• Strong SIP, CTI, queue management, and transfer knowledge
• Experience in healthcare, insurance, or financial services

Nice To Haves

• Outbound Voice AI experience
• TCPA and HIPAA working knowledge
• Voicemail detection and cadence orchestration experience
• Experience tuning production conversation quality systems

Responsibilities

• Lead enterprise Voice AI deployments end-to-end
• Optimize containment, CSAT, and task success rates
• Integrate Voice AI into Five9 or similar CCaaS platforms
• Design conversation flows, prompts, and fallback logic
• Improve QA, evals, and conversation performance metrics
• Support compliant outbound Voice AI operations
• Partner directly with executive leadership on roadmap priorities

Benefits

• Remote work across the US
• High-growth healthcare environment
• Direct exposure to AI leadership and strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed