AI User Experience Designer/Architect

Oracle•Redwood City, CA

About The Position

This role focuses on identifying user needs and opportunities related to business, anticipating them to craft problem statements, user personas, and goals that meet or exceed user expectations. The designer will evaluate user experiences for discoverability, usability, accessibility, and desirability. They will identify and create the appropriate methods (e.g., user journeys, wireframes, information architecture, user flow diagrams, mockups) to design and communicate the desired user experience. This position will begin to lead cross-functional teams on multiple design projects from concept through delivery, ensuring quality throughout the cycle, and will gather and analyze end-user feedback post-release to identify key findings.

Requirements

Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Design, Computer Science, Information Sciences, or a related discipline.
10+ years of experience in User Experience Design, Product Design, UX Research, Human Factors, or related fields.
Demonstrated experience designing enterprise software or cloud platform experiences.
Strong portfolio showcasing experience design and user research across complex software products.
Experience planning and conducting qualitative and quantitative user research.
Expertise translating research findings into product and design recommendations.
Experience designing AI-assisted experiences, conversational interfaces, or intelligent product workflows.
Strong understanding of user-centered design methodologies, interaction design, usability principles, and information architecture.
Experience using modern design and research tools such as Figma, Qualtrics, Maze, or similar platforms.
Excellent written, verbal, and presentation skills with the ability to influence cross-functional stakeholders.

Nice To Haves

Experience with database technologies, cloud infrastructure, developer tools, or enterprise software platforms.
Familiarity with Generative AI, Large Language Models, intelligent assistants, and AI-driven product experiences.
Experience defining customer personas and customer journey frameworks.
Knowledge of product analytics and experience measurement techniques.
Experience working in agile software development environments.

Responsibilities

Lead the experience strategy for AI-powered capabilities across Oracle Database products.
Design intuitive, user-centered workflows for AI-assisted experiences, including copilots, conversational interfaces, intelligent recommendations, and guided workflows.
Define user journeys, interaction models, information architecture, wireframes, and prototypes that simplify complex database tasks.
Establish design principles and best practices for AI interactions that promote trust, transparency, discoverability, and explainability.
Partner with Product Management to ensure customer experience considerations are incorporated into product strategy and roadmap planning.
Champion the voice of the customer across cross-functional product teams.
Synthesize research findings into clear, actionable recommendations that influence product priorities, design decisions, and engineering implementation.
Present research insights, usability findings, and experience recommendations to Product, Engineering, and executive leadership.
Drive customer-centered decision making across multiple Database initiatives.
Identify and leverage existing internal and external patterns for multiple projects, while providing guidance to junior staff to ensure consistency across projects.
Establish collaboration with stakeholders, subject matter experts, fellow designers, product teams, and development to enable greater understanding of the relevant domain and the service blueprint for a given project.
Focus on clearly identifying user needs or areas of opportunity related to business and anticipating them to craft problem statements, user persona(s), and goal(s) that will meet or exceed the user expectations.
Define and lead establishment of directions regarding the full ecosystem of touch points, workflows, and other elements of the user experience journey.
Analyze user research data to capture user goals and arrive at the best approach to telling the story of user needs and of the designed solution to the problem statement.
Utilize and/or conduct various research methods (e.g., qualitative, quantitative) with end users and other relevant stakeholders where needed, to understand purpose and ensure a viable solution is identified.
Identify the need for user research and design-led approaches within Oracle.
Identify and create the right method (e.g., user journeys, wireframes, information architecture, user flow diagrams, and/or mockups) to design and communicate the desired user experience.
Test and refine the design based on quality, regulatory compliance, safety, and accessibility and catches improvement opportunities / gaps in the solution or approach before its finalization.
Develop detailed conceptual model definition, ensures design coherence and consistency with the conceptual model, and thoughtfully extends/adapts the model based on user feedback and usage data.
Leverage the existing design systems, style guides, patterns, templates, and components where possible and adapts where needed; begins to advise junior team members where needed.
Create new patterns and experiences when existing patterns are not able to meet the identified user needs.
Actively participate in design reviews within the design team and leads peer review within their area of work.
Present concepts, ideas, and feasibility to key stakeholders (e.g., product developers, management, end users, marketing) to establish common understanding of the designs, gain buy in, and ensure timelines can be met.
Present and communicate design processes, recommendations, alternatives, and trade-offs effectively with senior directors and across teams during design reviews.
Ensure team members have the necessary resources to execute on design goals.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance