AI Transformation Senior Manager | Retail | Agentic Commerce
About The Position
We are: Accenture Song accelerates growth and value for our retail clients through sustained customer relevance. Our capabilities span from ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. You are: As a Data & AI Senior Manager for our Commerce Retail at Accenture Song, you will help global and national retailers reinvent marketing, commerce, and customer experience through advanced analytics, data orchestration, and generative AI. You will shape how retailers leverage customer, transactional, and behavioral data to improve loyalty, optimize media investments, personalize commerce, and create new growth opportunities. Bring expertise in the future of Data & AI enabling Agentic Commerce in Retail.
Requirements
- 12+ years of experience in data, AI, and analytics, including 5+ years in retail/consumer goods.
- Experience with retail datasets: Merchandising, retail execution, POS/Clienteling, loyalty, CRM, e-commerce, social, advertising.
- Technical expertise: Snowflake, Databricks, Azure Data Services, Adobe Experience Platform, Salesforce CDP, Shopify, Google Marketing Platform.
- Cloud ecosystems: AWS, Azure, Google Cloud.
- AI/ML & GenAI: Python, ML libraries, OpenAI/Claude, Hugging Face.
- Strong knowledge of business and marketing analytics and data orchestration.
Nice To Haves
- Track record of leading large-scale retail data & AI transformations.
- Experience deploying AI-powered retail use cases: dynamic pricing, churn prediction, supply-demand optimization.
- Strong client leadership, executive communication, and commercial acumen.
- Master’s degree in Data Science, AI, Business, or related field.
Responsibilities
- Shape and deliver Data & AI strategy for Retail: Develop capability POV, offerings and transformation roadmaps integrating retail datasets (POS/Clienteling, loyalty, e-commerce, merchandising, retail execution, supply chain, customer journeys).
- Retail-specific analytics: Marketing & commerce analytics (campaign measurement, segmentation, demand forecasting, attribution, recommendation engines).
- Data orchestration: Build Customer 360 architectures unifying CRM, Product commercialization life cycle, loyalty, e-commerce, and behavioral data into AI-ready pipelines for hyper-personalization.
- GenAI for retail: Deploy solutions for product descriptions, chatbot-driven commerce, digital store assistants, and personalized shopper journeys.
- Lead client engagements: Manage large-scale retail AI programs including CDP, analytics platforms, and clean room integrations.
- Drive business development: Originate offerings such as AI-powered pricing, personalized promotions, and campaign optimization.
- Build and mentor teams: Lead multidisciplinary teams of data scientists, engineers, and consultants.
- Be a trusted advisor: Advise retail CMOs, CDOs, and CIOs on data, AI, and cloud adoption strategies.
Benefits
- Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
