AI Transformation Operations and Change Management Leader

BDO USA • United States,

10h • $250,000 - $350,000

About The Position

This role serves as the counterpart to the Technology Transformation Leader, focusing on the human element of AI transformation. It owns the business measurement of both technology and people aspects, leading the AI Champions Network, firm-wide training programs, office hours, self-study catalogs, and recognition systems. The role also manages change management, communications, revenue bridging, partner and vendor relationships on the people side, measurement and accountability, and organizational redesign in collaboration with the Chief People Officer's organization. The ideal candidate will be a change leader capable of executing at a high level, with experience taking programs from design to measured adoption at scale.

Requirements

• Bachelor's degree, required
• Twelve (12) or more years leading transformation, change management, people development, or practice operations at scale, in your own organization or for clients, including senior leadership (principal, partner, managing director, or equivalent) in professional services or a comparable complex, matrixed organization, required
• Experience leading programs from design through measured adoption at scale, including presentation of quantitative results and demonstrated success influencing thousands of professionals across practices and geographies without direct reporting authority, required
• Experience building and managing a working team of no-code AI agents using platforms such as Microsoft 365 Copilot and agent tools from Anthropic, OpenAI, and Google, with demonstrated ability to present live examples of agent responsibilities, ongoing management practices, outcomes delivered, and lessons learned from operating a hybrid human and AI team, required
• Ability to range across audiences, from client rooms to the front line: the same material must land with a practice leader, a client executive, and a first-year cohort, required
• Hands-on, daily use of enterprise AI platforms, copilots, and agent-building tools, required
• AI co-working tools and command-line AI assistants, required
• Ability to lead through influence across practices and geographies
• Ability to communicate credibly and effectively with executive leadership, revenue-generating stakeholders, and early-career professionals
• Ability to translate strategy into execution plans, measurable outcomes, and scorecards that track progress
• Ability to build visible and sustainable change through recognition, storytelling, and reinforcement practices
• Ability to demonstrate genuine care for the employee experience during change, including confidence, agency, and meaning in work
• Broad working knowledge of the AI agent development market, with the ability to evaluate options credibly, guide firm decision-making, and communicate effectively with vendors and builders

Nice To Haves

• Master's degree in Business Administration or Organizational Change, preferred
• Experience working in a partnership-led environment, preferred
• Experience working in a regulated environment, preferred
• Experience converting internal capabilities into market-facing offerings, preferred
• Experience designing compensation structures with Human Resources, preferred
• Experience designing career structures with Human Resources, preferred
• Experience applying economics, financial analysis, or behavioral economics to measurement frameworks and business decision-making, preferred
• Experience building AI agents through direct integration with AI model application programming interfaces (APIs), preferred

Responsibilities

• Owns people enablement end to end: the AI Champions Network, the firm-wide training program scaled through champion-coached cohorts, weekly office hours, each practice's self-study catalog, and the recognition and motivation system.
• Works through the firm's people-development organization on the AI enablement partner's frameworks.
• Leads change management and communications to make change visible, working with Marketing and the practices to circulate success stories and recognize individuals.
• Owns the revenue bridge on the people side: documents the transformation as it happens and holds relationships with Advisory, Tax, and Assurance to turn enablement assets into sellable offerings.
• Holds the partner and vendor relationships on the people side for enablement and training, including the firm's AI enablement partner, communications partner, learning and continuing-education bodies, and AI platform vendors.
• Runs the measurement and accountability machinery: business metrics definitions, economics and financial analysis of the transformation, program scorecard, open-items queue, and readout cadences.
• Drives organizational redesign with the Chief People Officer's organization, focusing on compensation, job descriptions, career paths, hiring profiles, and reward systems for hybrid teams of people and AI agents.
• Manages a hybrid workforce of people and AI agents.
• Other duties as required.

Benefits

• ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being.
• Comprehensive compensation and Total Rewards benefits offerings.
• BDO Total Rewards encompass more than traditional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior