Moveworks & ServiceNow AI Technologist

Booz Allen Hamilton•McLean, VA

1d•Remote

About The Position

The Chief Information Office’s Turbo and Moveworks Team is seeking a detail-oriented junior team member to support the functional delivery and technical enablement of employee-facing automation. In this role, you will help configure, maintain, and improve Moveworks Agent Studio agents and plugins and support integrations with ServiceNow and other enterprise tools to streamline service experiences. You will also gather and document requirements, troubleshoot workflow and integration issues, and perform data analysis to improve outcomes for the ServiceNow–Moveworks AI Assistant, Turbo. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery
2+ years of experience working with enterprise systems or service platforms such as ServiceNow, Workday, Salesforce, or Moveworks
Experience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflows
Experience working in an Agile delivery environment
Experience with troubleshooting
Experience with requirements gathering and documenting workflows or processes
Ability to follow secure development guidance and implement recommended security practices within assigned tasks
Ability to explain issues clearly and logically
Ability to work with data
Bachelor’s degree in Information Systems, Computer Science, or Engineering
U.S. citizenship is required.

Responsibilities

Support Moveworks agent initiatives across discovery, design, build, test, and deployment activities using an Agile approach.
Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity, self-service, and employee experience.
Assist with the design, validation, development, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools.
Partner with stakeholders to gather, clarify, and document functional and technical requirements for automation workflows.
Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points such as misrouted intents, unexpected responses, or API errors.
Escalate risks and issues early with clear evidence and analysis.
Assist in tracking operational metrics, usage trends, automation success or failure patterns, ticket deflection indicators, and user feedback to identify improvement opportunities.