AI Support Specialist
About The Position
The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an AI Support Specialist with the Enterprise and Intelligent Solutions Division. We are seeking an AI Support Specialist who will play a key role in supporting the evaluation, adoption, and responsible use of AI technologies across the organization. This position provides hands-on technical facilitation, user enablement, and operational support for a range of AI tools, including Claude, OpenAI, AWS, Microsoft 365 Copilot, and Google Gemini. The specialist will partner with business units, IT teams, and project stakeholders to assist in planning and executing AI-related proof of concepts (POCs), developing success metrics, drafting user documentation, and enabling workforce adoption.
Requirements
- Entry-level experience working with generative AI tools or AI assisted development platforms (e.g., Claude, OpenAI, etc.) to accomplish a defined task or produce a specific business outcome.
- Experience supporting technical pilots, Proof-Of-Concepts, or early-stage technology evaluations, with the ability to describe its scope, success metrics and outcome.
- Experience with translating business needs into AI use cases.
- Entry-level experience with scripting languages (Python, PowerShell, React, etc.), sufficient to read, modify, or write basic automation or integration code.
- Experience creating technical documentation, user guides, or instructional content.
- Experience delivering training, workshops, or end user enablement activities for VITA stakeholders and at AI Community of Practice events.
- Entry-level experience with responsible AI principles, acceptable use policies, data governance, and privacy considerations.
- Experience with communicating and working with diverse stakeholders across technical and non-technical teams.
- Experience with identifying and escalating risks related to AI adoption, responsible use, and data protection.
Nice To Haves
- Experience working in government, regulated environments, or enterprise scale organizations.
- Exposure to prompt engineering techniques or workflow optimization using AI tools.
- Familiarity with IT service management processes (e.g., incident, request, knowledge management).
- Preferred AI-related certifications e.g., Open AI, Anthropic certification programs, or comparable industry-recognized credentials.
Responsibilities
- Assist with planning, execution and facilitation of Proof-Of-Concepts across multiple AI categories and use cases
- Develop and maintain measurable success criteria, evaluation metrics, and reporting frameworks for each Proof-Of-Concept
- Support organizational AI adoption efforts, including change management activities and stakeholder engagement
- Contribute to the development and maintenance of user guides, FAQs, quick start documents and knowledge articles
- Deliver user training, demos and enablement sessions for technical and non-technical audiences
- Provide ongoing support to agencies and business units regarding AI tools, access, usage and troubleshooting
- Assist in reinforcing acceptable use policies, data security requirements and responsible AI guidelines
- Collaborate with security, compliance and architecture teams to ensure solution alignment with enterprise standards
- Track and document user feedback, issues and enhancement requests to inform continuous improvement
- Assist users in testing AI solutions
- Stay current with emerging AI capabilities, product changes and best practices to support internal innovation
Benefits
- Telework eligible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
