AI Solutions Specialist

Chime Financial, Inc

2d • $83,000 - $115,000 • Hybrid

About The Position

We are seeking a resourceful and curious AI Solutions Specialist to join our OMX AI Operations team. In this role, you will design and build AI-powered tools and workflows that help our operations teams work more efficiently and make more informed decisions. You will be the hands-on builder who takes business problems and turns them into working solutions — connecting large language models (LLMs) to real processes.
The base salary offered for this role and level of experience will begin at $83,000 and up to $115,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.
Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.
Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.
Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.
Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.
Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.
Utilize SQL to query and validate data supporting AI workflows and evaluations.
Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.
Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms.
Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible.

Requirements

• Hands-on experience working with large language models — building prompts, evaluating outputs, and iterating toward reliable results.
• Proficiency in Python.
• Solid understanding of prompt engineering principles and how model behavior changes based on instruction design.
• Proficiency in SQL for data querying and analysis.
• Familiarity with REST APIs and webhooks for connecting tools and systems.
• Ability to work with structured and unstructured data and translate it into inputs that AI models can act on effectively.
• Strong problem-solving instincts and a practical, get-it-done approach to building solutions.
• Excellent communication skills — able to make complex ideas clear and engaging, even for those without a technical interest.
• Comfort operating with a high degree of autonomy and shifting priorities in a fast-moving environment.

Responsibilities

• Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.
• Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.
• Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.
• Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.
• Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.
• Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.
• Utilize SQL to query and validate data supporting AI workflows and evaluations.
• Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.
• Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms.
• Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible.

Benefits

• Bonus
• Competitive equity package
• 401k match
• Medical, dental, vision, life, and disability benefits
• Generous vacation policy
• Company-wide Chime Days
• Company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents
• 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed