AI Solutions Manager, SMB

Arize AI

1d • Remote

About The Position

Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our SMB and Mid-Market customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications.

Requirements

• 2+ years of experience as a Customer Success Manager in SaaS.
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
• A self-starter and customer-first mindset with the ability to thrive in limited process environments.
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
• Strong communication skills for articulating observations and fostering collaboration across teams.
• Proven ability to demo technical products and translate their value into tailored customer solutions.
• A strong team player who values collaboration and collective success.

Nice To Haves

• Familiarity with AI/ML workflows or GenAI technologies.

Responsibilities

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
• Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
• Run workshops and training sessions with customers during onboarding.
• Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
• Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base.
• Own the full expansion and renewal sales cycle across your book of business.
• Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

Benefits

• medical
• dental
• vision
• 401(k) plan
• unlimited paid time off
• generous parental leave plan
• WFH monthly stipend to pay for co-working spaces

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed