AI Solutions Engineer

Office1 • Las Vegas, NV

1d • Onsite

About The Position

At Office1, we align our employees' goals with our commitment to customer success, creating a culture that fosters purpose and passion. Since 1995, we've been delivering innovative technology solutions to SMBs and have become one of the fastest-growing managed service providers in the Western U.S. We are seeking an AI Solutions Engineer to join our team. In this role, you'll turn our internal knowledge and manual processes into practical AI-assisted workflows - and help bring that capability to our clients. You'll build from the ground up: modernizing our data, developing our internal "company brain," automating the processes that slow our team down, and growing into our go-to resource for AI workflows. At Office1, we're putting AI to work on the actual problems our team and our clients face every day. We're hiring our AI Solutions Engineer to lead that build: turning our internal knowledge and manual processes into practical AI-assisted workflows, then bringing that capability to our clients. This is a hands-on, build-from-near-scratch role with real ownership. You'll start by helping modernize our CRM data (a short onboarding project with our Dynamics engineer) so you know our data inside out - then you'll build our internal "company brain" and automate the processes that eat our team's time. Heads up: the CRM work is onboarding, not the job. The job is building AI workflows and automation.

Requirements

• You've built a retrieval/RAG system or AI agent over real documents – you understand chunking, retrieval, and keeping a model grounded so it doesn't make things up.
• You can take a vague request and turn it into a clear, testable spec before writing any code.
• You check AI quality with test sets and criteria, not just by eyeballing a few outputs.
• You know LLMs fail in specific ways (hallucination, confident wrong answers, prompt injection) and you design for it.
• You're comfortable in a Microsoft/Azure environment, or you can get there fast.
• Working knowledge of breaking processes into automatable steps, handling sensitive data safely, and keeping AI costs reasonable.

Nice To Haves

• This role is a great fit if... You like building practical things that save real hours, you want to own an AI capability from the ground up, and you're early in your AI engineering career and eager to grow into our team's AI expert.
• It's probably not a fit if... You want a pure research role, or you'd rather work only on a polished existing platform - this is a hands-on, greenfield environment.

Responsibilities

• Help migrate and validate our CRM data alongside our Microsoft Dynamics engineer.
• Build v1 of our internal "company brain" an AI system that answers questions from our own knowledge, with cited sources, measured against a real test set.
• Automate at least two internal workflows with measurable time savings.
• Deliver at least one AI workflow for a client, to an agreed quality bar.

Benefits

• Paid time off, holidays, and vacation
• Comprehensive medical, dental, and vision coverage with generous contributions
• Supplemental benefits (e.g., STD/LTD, life, EAP)
• 401K matching
• Onsite parking, gym, showers, and activity rooms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed