AI Solutions Engineer — Customer Orchestration

Oracle • United States,

1d • $91,400 - $187,000

About The Position

At Oracle Customer Success Services (CSS), we're helping the world's leading organizations redefine how work gets done through AI. We're looking for an AI Solutions Engineer who thrives at the intersection of customer engagement, AI innovation, solution design, and enterprise transformation. In this role, you'll partner directly with customers to discover opportunities, design intelligent workflows, prototype agentic AI solutions, and guide them from concept to production. If you enjoy solving complex business challenges, building with cutting-edge AI technologies, and seeing customers successfully adopt the solutions you create, this is the role for you.

Requirements

• Turn ambiguous business problems into practical AI solutions
• Deliver clear, actionable requirements for engineering teams
• Build workflows that are secure, reliable, and production-ready
• Balance automation with thoughtful human oversight
• Help customers successfully adopt—not just deploy—AI
• Create reusable best practices that accelerate future implementations

Responsibilities

• Partner with customers to understand their business goals and operational challenges.
• Lead discovery sessions with business stakeholders, functional experts, architects, and delivery teams.
• Identify high-value opportunities where AI can improve efficiency, quality, and customer outcomes.
• Map current and future business processes.
• Translate conversations and requirements into: Process flows, User stories, Acceptance criteria, Solution designs, Implementation plans
• Define where AI agents should automate, collaborate, or defer to human expertise.
• Configure and prototype agentic workflows using: AI models, Low-code platforms, APIs, Integrations, Orchestration frameworks
• Design intelligent decision paths, guardrails, human approvals, escalation logic, and recovery strategies.
• Work closely with engineering teams to move prototypes into production.
• Define testing approaches, expected behaviors, edge cases, and operational safeguards.
• Present solutions to customers and incorporate feedback into continuous improvements.
• Support deployment and adoption.
• Help customers build confidence in AI-enabled workflows.
• Identify adoption barriers and work collaboratively to resolve them.
• Capture successful patterns that can be reused across future customer engagements.

Benefits

• flexible medical
• life insurance
• retirement options
• volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed