AI Solution Architect

Qualfon • ,

19h • $100,000 - $120,000 • Hybrid

About The Position

Qualfon is seeking to build a team of Solution Architects to manage the AI relationship for their external business clients. This role involves working closely with Strategic Account Managers (SAMs) and Business Developers (BDs) who handle the commercial relationship. The position is a blend of technical solution architect and client relationship manager, requiring comfort in discussing client business reviews, renewal risks, and contract performance, as well as explaining how AI capabilities like GenAI quality-evaluation or agent-assist translate into measurable client value. Each Solution Architect will be responsible for a specific portfolio of clients, requiring detailed knowledge of their locations, key contacts, performance trends, contract terms, and current/potential AI footprint. The primary objective is to increase AI penetration and growth within the assigned client portfolio, in collaboration with Sales and Operations partners.

Requirements

• Proven experience in a client-facing relationship management, account management, or solution consulting role, ideally within BPO, outsourcing, or a related services industry.
• Working technical fluency in AI and automation capabilities (GenAI, conversational AI, RPA, analytics, quality/workforce AI) sufficient to credibly advise clients — deep engineering expertise is not required.
• Demonstrated ability to build and manage trusted relationships with both external clients and internal Sales/Operations partners.
• Strong business acumen: comfortable reading contract terms, performance data, and P&L impact.
• Excellent executive-level communication and presentation skills.
• Analytical rigor — able to build a business case and a measurement plan for a proposed AI capability, not just describe it.
• Willingness and ability to travel to client sites as needed.

Nice To Haves

• Experience in a solution architect, pre-sales, or technical account management role.
• Direct experience with contact center, BPO, or workforce operations.
• Familiarity with GenAI quality evaluation, agent-assist, or conversational AI platforms.
• Prior experience partnering directly with Sales/Account Management functions in a matrixed structure.

Responsibilities

• Maintain a detailed, current profile for every client in the assigned portfolio: locations, key stakeholders and contacts, performance and SLA trends, contract terms and renewal dates, and a map of current and potential AI capabilities.
• Serve as the single point of accountability for AI strategy and adoption within the assigned client book.
• Track and report AI penetration, pipeline, and adoption metrics across the portfolio to leadership.
• Track ROI and Revenue generation for AI capabilities for each client.
• Translate Qualfon's AI capabilities (GenAI, conversational AI, agent assist, automation, analytics, quality and workforce AI) into client-specific business value and ROI narratives.
• Design and present tailored AI adoption roadmaps that identify the next-best AI capability for each client, sequenced against their business priorities.
• Act as the technical credibility layer in client conversations — able to explain how a capability works, what it takes to implement, and what outcome it drives, without requiring an engineer in the room.
• Represent client requirements and feedback back to Qualfon's product and technical teams to inform the AI roadmap.
• Partner directly with assigned SAMs and BDs on account strategy, quarterly business reviews, renewals, and expansion opportunities.
• Co-develop the AI narrative for new business pursuits and proposals, including SOW input and solution-level pricing considerations.
• Build trusted, working relationships with Sales and Operations counterparts — this role succeeds through influence and partnership, not authority.
• Continuously scan the market for new AI offerings, vendors, and capabilities relevant to Qualfon's client verticals.
• Recommend additions to Qualfon's client-facing AI portfolio based on competitive and industry analysis.
• Maintain a working knowledge of the competitive landscape for AI-enabled BPO and outsourcing services.

Benefits

• Medical
• Dental
• Vision
• Employee Assistance Program
• Life and Accidental Death & Dismemberment
• Short Term Disability
• Long Term Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Protection
• Pet Insurance
• 401k
• Paid time off (PTO)
• Paid Sick and Safety Leave (for Colorado residents)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed