AI Software Engineer

UpSmith

2d • Remote

About The Position

UpSmith is an AI-powered platform for home services companies. Our AI agents automate customer outreach at scale - booking maintenance appointments, following up on estimates, confirming jobs, and re-engaging lapsed customers on behalf of HVAC, plumbing, and electrical companies across the US. We're a small engineering team where every system we build directly drives revenue for our clients. The feedback loop is tight and the stakes are real - something breaks or underperforms, clients notice the same day. We're hiring Software Engineers to own core platform systems as we scale. This is a high-ownership role on a small team. You'll shape technical direction, make architectural decisions, and ship end-to-end. The specific problems will shift as we grow - what stays constant is that you'll own technically complex systems with direct, measurable business impact. You'll work closely with the rest of the engineering team as well as the ops team that manages client relationships.

Requirements

• You drive impact. You work to find the next thing big thing that will bring value to the team and company. You influence the team and company in an honest and positive way. You build up and support your teammates.
• You've built systems that make decisions at scale. Whether that's ad targeting, recommendation engines, marketplace matching, or campaign orchestration - you've designed pipelines where the system decides who gets what, and you've dealt with the operational complexity that comes with it.
• You think in data models. You know how to design schemas that absorb business complexity without becoming unmaintainable. You're comfortable with the tradeoffs between normalized relational models, EAV patterns, and JSONB escape hatches - and you know when each is appropriate.
• You're pragmatic about shipping. You design for incremental delivery, not big-bang rewrites. You've migrated production systems while they were running and know what it takes to do that safely.
• You close the loop. You don't just build the pipeline - you think about how to measure whether it's working, how to surface failures before clients notice, and how to use outcome data to improve the system over time.
• You write clearly. Engineers at UpSmith write design docs that the team can build from. You'll spend meaningful time articulating your approach before you start coding.

Responsibilities

• Building the logic that determines which customers to contact, when, and why - and making that logic configurable, auditable, and increasingly intelligent over time.
• Making our data trustworthy, queryable, and actionable - the analytics foundation that powers targeting, reporting, and client-facing products.
• Connecting real-time technician availability to outreach decisions, agent conversations, and client reporting so the platform responds to what's actually happening on the ground.
• Building dashboards, attribution, full-funnel tracking, and alerting - built on the analytics layer and designed for people who aren't technical.
• Designing migration strategies, running parallel validation, and cutting over without disrupting active campaigns.

Benefits

• Early-stage equity in a company with strong revenue growth and a clear path to scale
• High ownership - you'll shape technical direction, not implement someone else's spec
• A small team where your work has visible, measurable impact on client outcomes
• Remote-first with flexibility to work where you're most productive

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees