AI Senior Product Lead

TELUS Digital•Charlottesville, VA

1d•Remote

About The Position

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Senior AI Product Lead is a highly-autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You’ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating a deep literacy in Data & AI ecosystems. You’ll use your expertise to understand our client’s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, data specialists, and test engineers to bring the client’s vision to life.

Requirements

C1 or C2 English Language proficiency
5+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, or related position, with a focus on navigating Data & AI-driven products
Experience working with stakeholders to elicit and define requirements for data-intensive platforms and intelligent automation
Conceptual understanding of AI-specific challenges, such as model reliability, response accuracy, and user trust
Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance
Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds
Experience in driving product vision, go-to-market strategy, and UI/UX discussions
Ability to quickly spin up on new technologies and understand constraints and platform-specific risks
Robust documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, flow diagrams, API documentation, and logic maps for AI interactions
Strong technical acumen with a deep understanding of product development processes from concept to product launch and how data flows through modern backend architectures
Proven track record of facilitating scrum ceremonies (i.e., Stand-up, Refinement, Sprint planning, Retrospectives) to drive successful software development cycles
Demonstrated expertise in leading the kick-off of new features and designs, resulting in efficient project implementation and stakeholder satisfaction
Excellent user experience intuition and ability to develop empathy for users of your product
Experience as a mentor and leader who creates a safe environment where all ideas are welcomed and considered

Nice To Haves

Agency or consulting experience with a variety of clients and industries
A strong strategic understanding of Generative AI and Agentic AI workflows and their business applications
Experience with product research and strategy
Knowledge of UI/UX platforms and design thinking
Certified ScrumMaster and/or Certified Scrum Product Owner

Responsibilities

Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
Lead client discussions around product vision and end-user needs
Elicit requirements and manage complex requirement backlogs that account for data quality, model behavior, and the unique lifecycle of AI features
Build a shared understanding of product requirements among all stakeholders (internal and external)
Drive a strategic product roadmap that considers business value, technical lift, dependencies, and the inherent uncertainty of AI-driven outcomes
Facilitate conversations around scope management and feature prioritization
Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
Lead technical discussions with engineers to help define the conceptual flow of data and agentic logic to guide feature development
Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
Manage and document technical dependencies, API needs, and ethical AI considerations
Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
Mentor other Product Leads, informally or formally