AI Product Strategy & Experience Director

Lumen Technologies•,

1d•$152,066 - $278,789•Remote

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The AI Product Strategy & Experience Director shapes Lumen’s enterprise AI product strategy and experience vision. Reporting to the Chief AI Officer, this role owns the enterprise AI strategy and experience bar, defining what is built, why it matters, how it creates value, and the standards for high-quality AI-enabled experiences. It aligns AI strategy, experience, and value creation across the enterprise, linking technical capabilities to business and human outcomes. The leader identifies where AI can create the most customer and business value, turns strategy into a clear roadmap, and aligns product, engineering, and business leaders around a shared direction. Operating across the enterprise, this role helps keep AI investments focused, differentiated, and designed to deliver meaningful outcomes rather than disconnected point solutions. This role works across teams to influence priorities, set product and experience standards, and guide decisions on what to build, why it matters, and how success will be measured. With direct visibility to senior leadership, this leader helps shape enterprise AI investment decisions and strategic direction. The ideal candidate brings strong product judgment, fluency in AI and emerging technologies, and the ability to turn complex opportunities into clear, value-driven action.

Requirements

Proven experience leading enterprise product, platform, or strategy work across complex organizations.
Strong business acumen with the ability to connect strategy, product direction, experience design, and measurable outcomes.
Deep understanding of AI, generative AI, and large language model capabilities and their implications for customer and employee experiences.
Proven ability to influence senior stakeholders and drive alignment across complex, matrixed organizations.
Ability to connect technical possibilities with practical business and customer value.
Strong judgment in identifying where AI can create meaningful differentiation.
Ability to make high-quality decisions in ambiguous and rapidly evolving environments.
Strong prioritization skills, including discernment on where not to invest.
High agency and a structured approach to testing ideas, accelerating decisions, and driving outcomes.

Responsibilities

Define and drive the enterprise AI product strategy and experience direction.
Translate AI vision into a clear, prioritized roadmap across business units.
Ensure AI initiatives align to a cohesive enterprise strategy and create compounding value.
Identify where AI can deliver the highest customer and business value.
Partner with enterprise leaders to shape prioritization decisions and investment focus.
Develop frameworks that guide what to build, when to scale, and where to avoid fragmented effort.
Raise the enterprise bar for AI product discipline by helping teams define clear outcomes, value hypotheses, fast learning loops, and evidence-based scale/pivot/stop decisions.
Establish enterprise frameworks and principles that enable consistent, high-quality AI-enabled products and experiences.
Shape AI-enabled products and experiences that are designed for new interaction models, not retrofitted onto existing processes.
Drive consistency across AI-enabled journeys, products, and interactions.
Establish principles for trusted, usable, and high-quality AI experiences.
Define evaluation frameworks for performance, adoption, and experience quality.
Influence the development of AI-native capabilities and emerging agentic experiences.
Align product, engineering, design, and business leaders around shared priorities and outcomes.
Translate AI strategy into clear, value-driven messaging for executive stakeholders.
Build enterprise alignment around differentiated customer and business experiences enabled by AI.