AI Product Specialist- Resolve- Nexus Black

IFS•Itasca, IL

9d•$200,000 - $250,000•Hybrid

About The Position

Resolve is Nexus Black's high-volume implementation product, designed to put an AI-driven workforce to work across entire operations, handling tasks at extraordinary scale. This role is specifically built for Resolve, requiring strong product thinking, customer requirement representation, and encompassing sales, hands-on delivery, and full accountability for the customer experience. The specialist will work directly with sales, engage prospects, understand their daily operations, and build working Resolve experiences. They will identify and communicate product gaps to the Product team and manage the end-to-end delivery process from configuration to successful go-live. Once a customer is live and succeeding, the role transitions to the next challenge, with ongoing account ownership handled by another team.

Requirements

Domain expertise in field service, owned asset maintenance (utilities, offshore, manufacturing floor), or facility management.
Ability to articulate the difference between servicing others' assets and maintaining one's own.
Fluent communication regarding the specifics of either side of asset management.
Real technical fluency, short of engineering, including understanding ERP integration needs (data fields, storage/usage implications).
Ability to identify functionality gaps in existing customer tools.
Capacity to brief an AI engineer or config agent with precise instructions.
Comfort in sales motions, including holding discussions with prospects on-site without relying on jargon-heavy presentations.
A finisher's mindset, capable of intense delivery for customer go-live and then moving on.
Genuine curiosity about customer operations and willingness to visit customer sites (plant, field) to observe work.
Ability to step into the customer's world and see the job get done firsthand.

Responsibilities

Engage prospects directly, conduct ride-alongs, understand their day-to-day operations, and represent these back to them within Resolve.
Identify and articulate the delta between prospect requirements and current Resolve capabilities, bringing this to the Product team for decision-making.
Own the end-to-end delivery process for closed deals, from demo to production setup, ensuring alignment between promises and delivered value.
Configure access, set up production environments, and guide customers to a successful go-live.
Package genuine edge cases as clearly defined deltas for AI engineering, ensuring precise communication.
Ensure customers are live and set up for success before cleanly handing off the account to the account/adoption team.
Transition to the next challenge after successful customer implementation.