AI Product Specialist, Courts

Thomson Reuters • Eagan, MN

34d

About The Position

Thomson Reuters is seeking a motivated and adaptable AI Product Specialist to join our team. In this role, you will leverage your legal expertise to partner with Thomson Reuters state and local court customers, maximizing their utilization of our generative AI (GenAI) products and facilitating seamless integration into their workflows. You will play a key role in driving product adoption, ensuring customer success, and supporting revenue growth. About the Role In this opportunity as an AI Product Specialist, Courts, you will: Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk. Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters' GenAI solutions. Work closely with customers to troubleshoot their product issues, educate and reeducate on correct AI product selection and use, and help customers change their workflows to adopt and incorporate AI products within court processes. Respond to incoming customer requests in a timely and effective manner Proactively reach out to customers to drive ongoing engagement and satisfaction Meet or exceed designated activity goals while driving revenue growth of assigned products Remain flexible and adaptable to changing priorities and product focus areas Proactively spot and correct any issues that could affect customer satisfaction or retention Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings, supporting revenue retention and growth. Provide exceptional service and support to our state and local court stakeholders (e.g., judges, clerks, and court administrators), ensuring positive customer experiences. Maintain in-depth knowledge of Thomson Reuters' GenAI products, customer workflows, relevant use cases, and industry trends in the judiciary and government sector. Accurately log, update, and maintain customer information and activity within our business systems.

Requirements

• Juris Doctor (JD) preferred.
• 5+ years of professional legal experience preferred – experience working with state and local courts or government customers is strongly preferred.
• Proven experience in customer-facing roles, ideally within the legal technology industry.
• Demonstrated ability to deliver effective product training and presentations to court and/or government personnel and leadership.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Demonstrated flexibility and ability to adapt to evolving priorities and product focus areas.
• Ability to collaborate effectively with internal teams to achieve customer success.
• Strong attention to detail and commitment to providing accurate and up-to-date guidance
• Experience tracking and reporting on key performance indicators
• Experienced with remote training technology, not limited to MS Teams, WebEx, Webcast, and remote access

Nice To Haves

• Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is a plus.

Responsibilities

• Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk.
• Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters' GenAI solutions.
• Work closely with customers to troubleshoot their product issues, educate and reeducate on correct AI product selection and use, and help customers change their workflows to adopt and incorporate AI products within court processes.
• Respond to incoming customer requests in a timely and effective manner
• Proactively reach out to customers to drive ongoing engagement and satisfaction
• Meet or exceed designated activity goals while driving revenue growth of assigned products
• Remain flexible and adaptable to changing priorities and product focus areas
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings, supporting revenue retention and growth.
• Provide exceptional service and support to our state and local court stakeholders (e.g., judges, clerks, and court administrators), ensuring positive customer experiences.
• Maintain in-depth knowledge of Thomson Reuters' GenAI products, customer workflows, relevant use cases, and industry trends in the judiciary and government sector.
• Accurately log, update, and maintain customer information and activity within our business systems.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree