AI Product Manager
About The Position
Leads technical product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact. Drives the design and continuous improvement of the technical solution. Contributes to the context of the AI agent. This involves using plain language to describe to the agent how it should work and how to use tools (APIs) the development team(s) builds. The AI SPM is responsible for improving and maintaining the quality of the agent as well as defining how automated judges should evaluate its responses. Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Ensures business outcomes are linked to business case drivers. Coaches technical product teams towards best practices and learnings. Oversees product teams' support of the messaging, communication, and customer outreach as necessary. Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders. Leads the planning, development and implementation of new technical products with cross-divisional impact. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans. Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Participates in and influences ongoing business planning and departmental prioritization activities. Drives the team’s engineering practices in development, continuous integration, and automated deployment. Participates in special projects and performs other duties as assigned.
Requirements
- Undergraduate degree or equivalent combination of training and experience required.
- Minimum of eight years related business experience.
- Three years of leading large cross-functional teams on major organizational projects preferred.
Nice To Haves
- Graduate degree preferred.
Responsibilities
- Leads technical product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact.
- Drives the design and continuous improvement of the technical solution.
- Contributes to the context of the AI agent, describing how it should work and how to use tools (APIs).
- Improves and maintains the quality of the AI agent.
- Defines how automated judges should evaluate the AI agent's responses.
- Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
- Ensures business outcomes are linked to business case drivers.
- Coaches technical product teams towards best practices and learnings.
- Oversees product teams' support of messaging, communication, and customer outreach.
- Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions.
- Drives connection across all appropriate internal and external stakeholders.
- Leads the planning, development and implementation of new technical products with cross-divisional impact.
- Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans.
- Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
- Participates in and influences ongoing business planning and departmental prioritization activities.
- Drives the team’s engineering practices in development, continuous integration, and automated deployment.
- Participates in special projects and performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
