AI Product Manager
About The Position
MCI is a rapidly growing tech-enabled business services company with a significant presence in customer experience (CX), business process outsourcing (BPO), and cloud technology solutions (XaaS). We serve various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services, utilizing both on-site and remote agents with advanced technologies. MCI is dedicated to fostering professional growth, offering continuous learning, and contributing to a globally expanding organization. We are looking for a strategic and customer-focused AI Product Manager to lead the development and delivery of AI-powered products. This role involves translating business objectives into product strategies, managing roadmaps, and ensuring AI initiatives provide tangible value. The position requires collaboration with engineering, AI, operations, and leadership teams at the intersection of business, technology, and user experience to bring innovative solutions to market. A full application on the company careers page, including screening questions and a pre-employment test, is required for consideration.
Requirements
- Bachelor's Degree in Business, Technology, Engineering, Computer Science, or a related field.
- Minimum 4 years of product management experience.
- Experience managing technology, software, or digital products.
- Strong understanding of Agile product development methodologies.
- Experience developing product roadmaps and business cases.
- Ability to translate technical concepts into business value.
- Strong stakeholder management and communication skills.
- Analytical mindset with strong problem-solving abilities.
- Experience working with engineering and technical teams.
- Strong organizational and project management skills.
- Experience defining and measuring product success metrics.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience with AI, machine learning, or automation products.
- Product certifications such as CSPO or PSPO.
- Experience working within SaaS environments.
- Knowledge of AI governance and responsible AI frameworks.
- Familiarity with analytics and reporting tools.
- MBA or postgraduate business qualification.
- Experience managing enterprise technology products.
- Exposure to Generative AI initiatives.
Responsibilities
- Define product vision and strategic direction for AI initiatives.
- Develop and maintain AI product roadmaps.
- Identify opportunities for AI-driven innovation.
- Align product objectives with business goals.
- Define product success metrics and KPIs.
- Manage the end-to-end lifecycle of AI products.
- Gather and prioritize product requirements.
- Collaborate with engineering and AI teams.
- Drive product development and release planning.
- Ensure successful implementation and adoption.
- Build strong relationships across the organization.
- Facilitate collaboration between technical and business teams.
- Gather customer feedback and business requirements.
- Present recommendations to leadership stakeholders.
- Manage competing priorities and expectations.
- Monitor product effectiveness and identify opportunities for enhancement.
- Analyze product performance and user adoption.
- Track business outcomes and ROI.
- Recommend enhancements and new capabilities.
- Support continuous improvement initiatives.
- Ensure AI products remain competitive, compliant, and responsible.
- Evaluate emerging AI technologies and market trends.
- Support governance and compliance initiatives.
- Promote responsible AI practices.
- Contribute to AI product strategy discussions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
