AI Product Analyst

Hub International Insurance•Chicago, IL

9h•$120,000 - $170,000•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions Position Overview HUB is seeking a Product Analyst to lead and support our AI Innovation Groups and AI Makerspace program. This role serves as the critical link between 20+ business-driven AI Innovation Groups across HUB's regions and product lines and the central AI & Automation team. The Product Analyst will work directly with AI Innovators (Makers) to capture use cases, build solution backlogs, assess business value, track solution delivery, and identify opportunities to scale regional innovations to enterprise-level capabilities. This is a hands-on role requiring both analytical rigor and a passion for enabling grassroots AI innovation across a distributed organization of 20,000+ employees.

Requirements

3+ years of experience in business analysis, product analysis, or similar analytical role
Demonstrated experience with AI tools, particularly generative AI platforms (Claude, ChatGPT, Copilot)
Strong facilitation and communication skills with ability to engage diverse business stakeholders
Experience documenting use cases, writing requirements, and building backlogs
Proficiency with data analysis tools (Excel, Power BI, or similar) for value assessment and reporting
Bachelor’s degree in business, Technology, Data Science, or related field

Nice To Haves

Insurance or financial services industry experience
Experience with innovation programs, grass roots development, or community-driven initiatives
Knowledge of Claude AI capabilities including Projects, Artifacts, and prompt engineering
Experience with Agile methodologies and backlog management tools (Jira, Azure DevOps)
Change management or training facilitation experience
Experience working with distributed or regional teams across multiple locations
Analytical thinking with ability to assess solution feasibility and quantify business value
Strong interpersonal skills with ability to build relationships across business units
Self-starter mindset with ability to work independently across multiple Innovation Groups
Curiosity and enthusiasm for AI tools and emerging technology applications
Excellent written communication for documentation, reporting, and knowledge sharing
Organizational skills to manage multiple concurrent Makerspace cohorts and Innovation Groups
Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement

Responsibilities

AI Leadership Serve as primary liaison to AI Innovation Groups across Marketing, Finance, Producers, Servicing, M&A, Claims, and regional operations
Collaborate with stakeholders to align AI initiatives with business objectives and strategic priorities
Facilitate AI innovation sessions, onboarding AI business Innovators, be a mentor for AI solutions, and facilitate learning and personal growth
Coach and support AI Innovators as they build regional/team-specific AI solutions for their colleagues
An expert in the AI field, using multiple AI frameworks to facilitate the delivery of business value.
Manage pilot groups completing AI backlogs and deliver on timelines
Innovation Backlog & Use Case Management Capture and document AI use cases from Innovation Groups including business context, current-state pain points, and proposed solutions
Build and maintain innovation backlogs for each Makerspace cohort using the Innovation Solution Tracking system
Assess solution feasibility, categorizing opportunities as Regional, Multi-Regional, or Enterprise scope
Identify patterns across Innovation Groups to surface opportunities for standardization and reuse
Escalate high-value solutions to the AI Center of Excellence Roundtable for enterprise consideration
Business Value Assessment & Reporting Develop and apply consistent methodology to quantify AI solution value (hours saved, efficiency gains, revenue impact)
Maintain the AI Innovation Value Funnel, tracking solutions from ideation through deployment
Collect and document qualitative success stories for the Success Story Repository and communications
Report on program metrics including solutions deployed, colleagues served, and measurable efficiency gains
Support ROI modeling for AI Innovation Committee investment decisions
AI Champions Coordination Partner with AI Champions network to identify AI candidates from the AI-fluent user base
Support the pathway from AI Champion to AI Innovator for high-potential users ready to build solutions
Coordinate with Change Enablement team on Makerspace communications and participant selection
Surface use cases and best practices from Innovation Groups back to AI Champions for peer-level dissemination
Solution Documentation & Knowledge Sharing Document AI solutions including prompts, Projects, workflows, and artifacts created by Innovation Groups
Build and maintain prompt libraries and "how-to" documentation for reusable AI patterns
Contribute to AI governance by ensuring solutions comply with HUB AI policies and responsible AI practices
Create content for AI Office Hours, Town Halls, and training sessions based on Innovation Group discoveries