AI Product Analyst – Global Technology Operations
About The Position
We’re looking for an early-career AI Product Analyst to join our Global Technology Operations team and help build next-generation GenAI solutions that power IT operations at scale. In this role, you’ll work alongside experienced engineers and product teams to design, build, and deploy AI-driven applications that improve system reliability, reduce manual effort, and enhance the user experience across global platforms. This is an exciting opportunity for recent graduates or early-career professionals who are passionate about AI and want to apply their skills in a real-world enterprise environment—while continuing to learn, grow, and develop new capabilities. We offer a collaborative and supportive team environment that values curiosity, experimentation, and continuous learning.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field
- Hands-on experience (internship, co-op, or project-based) in software development
- Proficiency in Python and experience building APIs or backend services
- Working knowledge of JavaScript (e.g., React) or willingness to learn
- Basic understanding of REST APIs and system integration concepts
- Interest in AI/ML and emerging technologies
Nice To Haves
- Experience with cloud platforms (e.g., Microsoft Azure)
- Exposure to LLMs, prompt engineering, or retrieval-based AI concepts (RAG)
- Familiarity with Docker, CI/CD pipelines, or infrastructure-as-code tools (e.g., Terraform)
- Knowledge of enterprise tools such as ServiceNow or observability platforms
Responsibilities
- Design, build, test, and deploy AI-powered applications across backend and frontend systems
- Develop backend services and APIs using Python (e.g., FastAPI)
- Build intuitive user interfaces using modern JavaScript frameworks (e.g., React)
- Integrate applications with enterprise platforms such as ServiceNow and observability tools
- Build AI-driven solutions using LLM APIs (e.g., OpenAI, Azure OpenAI)
- Support the development of AI workflows that help automate operational processes
- Work with data teams to access and use enterprise data effectively
- Participate in agile development, including sprint planning and iterative delivery
- Write clean, maintainable, and well-documented code
- Contribute to testing, debugging, and performance improvement
- Collaborate with cross-functional teams across regions and time zones
- Support application releases and ongoing system performance
- Participate in a structured on-call rotation with team support
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
