AI Portfolio Manager

First Citizens Bank • Charlotte, NC

6d • Remote

About The Position

The AI Portfolio Manager drives AI use cases from intake through production and owns end-to-end outcomes. The role connects business and technology to reimagine processes using AI, GenAI, and advanced analytics; design target-state solutions; and deliver measurable results in a governed banking environment. It is a remote role that may only be hired in Charlotte, NC. The position suits a self-starter who is comfortable with ambiguity, takes a consulting-oriented approach, influences stakeholders, and champions AI adoption while guiding solutions from concept to production.

Requirements

• Bachelor's degree and 4 years of experience, or a high school diploma/GED/equivalent and 8 years of experience, in data management, information technology, financial services, enterprise risk management, or related disciplines, with hands-on AI/advanced analytics delivery.

Nice To Haves

• Track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization.
• Ability to rapidly prototype AI solutions, build proofs of concept, and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Executive stakeholder management experience, including interaction with senior leaders, business executives, and cross-functional leadership teams.
• Hands-on experience with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions.
• Ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders.
• Experience managing portfolios of multiple AI initiatives while balancing strategic priorities and delivery timelines.
• Experience defining and implementing AI value-measurement frameworks, ROI models, and outcome-tracking mechanisms.
• Excellent communication, facilitation, negotiation, and influencing skills, including the ability to gain alignment across diverse stakeholder groups.
• Experience with modern AI and data platforms, including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms.
• Ability to lead through ambiguity, influence without authority, and deliver transformational AI initiatives with measurable business impact.

Responsibilities

• Own and drive the AI use-case portfolio for a dedicated business domain, leading initiatives from intake through production and delivering measurable business outcomes.
• Redesign business processes using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making in alignment with business strategy.
• Define and implement a value-measurement framework; quantify ROI, track realized versus projected value, and educate stakeholders on AI costs.
• Embed appropriate controls and guardrails in AI solutions and partner with risk functions, including MRM and TPRM, to deliver responsible, secure, and compliant outcomes.
• Build proof-of-concept demos and prototypes to validate approaches and align stakeholders before committing to full development.
• Define AI-enabled target-state process flows; determine suitable AI/ML approaches, recommend models, evaluate build-versus-buy options, and identify which problems should or should not be addressed with AI.
• Structure vague, open-ended problem statements into well-formed AI solutions independently.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet associates’ needs; further information is available at the company’s benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level