AI Platform Engineering Director (Primarily Office)

American Family Insurance•Boston, MA

2d•$172,000 - $294,000•Onsite

About The Position

This position provides strategic and technical leadership for the enterprise AI platform engineering function, setting the technology strategy and reference architecture for how AI is built, deployed, and scaled enterprise-wide. The role is accountable for building and operating shared AI engineering capabilities that enable teams to develop, deploy, monitor, evaluate, and scale AI solutions safely and efficiently. As Director, you will lead teams responsible for AI platform architecture, reusable engineering frameworks, MLOps/LLMOps, AI operations, agentic workflow patterns, LLM pipeline frameworks, observability, evaluation controls, production support patterns, systems-of-record integration, cost optimization, and technical guardrails that support responsible and scalable AI adoption. This role works across Technology and business domains, including Information Security, Governance, Enterprise Architecture, Application Development, Digital Services, Infrastructure, Data Engineering, Product, Operations, Risk, Legal, Compliance, and strategic technology partners. You will also manage or coordinate key AI platform partners, including GCP, AWS, DataDog, ServiceNow, Salesforce and more where applicable.

Requirements

Demonstrated experience leading engineering teams that build production platforms, internal developer platforms, MLOps/LLMOps capabilities, AI operations, or scalable AI/ML systems.
Experience with AI system architecture, model deployment, agent deployment, monitoring, observability, evaluation, production support, and lifecycle management.
Demonstrated ability to balance operational reliability with emerging agentic workflow and LLM pipeline frameworks.
Experience creating reusable frameworks, standards, and platform capabilities that improve delivery across multiple teams.
Familiarity with GenAI, agentic workflows, LLM pipelines, model orchestration, retrieval-augmented generation patterns, model gateways, systems-of-record integration, and emerging AI platform patterns.
Demonstrated experience with production support models, including L1/L2 support expectations and engineering-side L3 support.
Experience with cost, capacity, resilience, usage monitoring, routing, fallback, caching, or FinOps practices for cloud or AI workloads.
Experience working across Information Security, Enterprise Architecture, Infrastructure, Cloud, SRE, Application Development, Digital Services, Data Engineering, Governance, Legal, Risk, Compliance, and business domains.
Experience managing or coordinating partners such as GCP, AWS, DataDog, or related technology vendors.
Demonstrated people leadership, technical coaching, prioritization, and talent development skills.

Responsibilities

Define the architecture, standards, and roadmap for shared enterprise AI platform capabilities in collaboration with Data & AI Architects.
Ensure the platform supports scalable, secure, reliable, and governed AI delivery across multiple business domains.
Lead engineering practices for model and AI-system deployment, monitoring, testing, evaluation, versioning, reliability, and lifecycle management.
Balance operational reliability with reusable agentic workflow patterns and LLM pipeline frameworks.
Ensure AI systems can be supported and improved after production deployment.
Contribute platform, engineering, operations, observability, support, resilience, cost, systems integration, and production-readiness inputs to the enterprise-level shared AI technology maturity view.
Use the maturity view to identify capability gaps, guide investment recommendations, and communicate platform and engineering readiness.
Build and maintain reusable frameworks, components, and patterns that accelerate AI delivery and reduce duplicated engineering effort.
Ensure durable reusable capabilities are documented, discoverable, supportable, and governed so they can be leveraged across multiple domains.
Directly own production support for the AI platform and shared AI engineering capabilities, especially L1, L2, and the engineering side of L3 support.
Establish production run patterns for AI-enabled workflows, including support models, incident paths, escalation patterns, fallback mechanisms, and human handoff design.
Partner with customer service, employee support, application support, service management, or other operational channels where AI experiences require context-rich support transitions.
Establish platform capabilities for telemetry, model and system monitoring, traceability, drift or quality signals, evaluation controls, regression checks, and operational visibility.
Provide visibility into AI system behavior, performance, usage, and risk signals.
Embed responsible AI technical controls into platform capabilities in alignment with shared enterprise governance expectations.
Ensure platform capabilities support auditability, policy adherence, access controls, least-privilege operation, model/agent registration, and responsible AI practices.
Provide engineering mechanisms for token strategy, usage monitoring, multi-model routing, fallback, caching, capacity planning, inference or compute optimization, and total-cost-of-ownership discipline.
Help the enterprise balance speed, performance, reliability, resilience, and cost.
Lead build/buy/partner decisions for AI engineering capabilities, including when to use partner-native agents, managed AI platforms, or internally built orchestration based on data location, control needs, governance, speed, cost, portability, and strategic differentiation.
Manage and coordinate key AI Platform partners, including GCP, AWS, DataDog, ServiceNow, and others where applicable.
Lead teams responsible for MLOps, LLMOps, AI operations, platform engineering, GIS or other assigned platform capabilities, and related AI engineering functions.
Build engineering discipline, technical depth, delivery accountability, and collaborative execution across teams, while recognizing the AI space is evolving quickly and required skills will continue to evolve.