AI Platform Engineer

Saxon Global • Richardson, TX

3d

About The Position

This position provides in-depth knowledge and recommendations on potential impacts and routing options to restore key resources. The successful candidate understands the physical layer of the information network and supports the mission to provide, operate, and assure command and control, information-sharing capabilities, and a globally accessible enterprise information infrastructure. The role operates in a Network Operations Center (NOC) environment or as a Watch Officer.

Requirements

• Must be eligible to obtain or maintain DoD Top Secret clearance.
• Meet one of the following education and experience combinations: master's degree and 2 or more years of experience; bachelor's degree and 4 or more years of experience; associate's degree and 6 or more years of experience; or 8 or more years of experience in lieu of a degree.
• Experience in a NOC environment or as a Watch Officer; a telecommunications or satellite background is also applicable.
• Basic networking experience to understand and report on issues such as fiber cuts, equipment failures, and facility outages.
• Experience with a ticketing system, such as Global Ticket Management System (GTMS) Remedy.
• Proficiency with Microsoft Office applications (Word, Excel, and PowerPoint) and SharePoint.
• Experience with applications such as World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).
• Effective oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Must be flexible, dependable, and able to multitask with shifting priorities.

Nice To Haves

• Current DoD 8750 certification at IAT level II, such as Security+ CE.
• Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
• Familiarity with the ITIL v3 framework.
• Experience briefing senior leaders.
• Demonstrated experience providing excellent customer service.

Responsibilities

• Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
• Track current outages impacting the network, including fiber cuts, equipment failures, and facility outages.
• Maintain knowledge of the status and restoration process for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
• Provide timely reporting for all reportable outages through published reports to senior leaders.
• Understand trouble tickets as they are received and report problems to the appropriate teams.
• Create network topologies and architecture diagrams as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed