AI Platform Administrator
ABC Financial Services•Vancouver, BC
•CA$90,000 - CA$100,000•Remote
About The Position
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values include Best Life, Growth Mindset, and One Team. We believe great work begins with great people, fostering an inclusive environment where diverse perspectives drive innovation. Your growth is our investment through continuous learning, mentorship, and professional development. You’ll be part of a team that collaborates, celebrates, and cares, moving fast and supporting one another.
Requirements
- Experience administering conversational AI, contact center, CRM, or workflow automation platforms.
- Experience configuring enterprise software platforms in production environments.
- Experience with APIs, integrations, or workflow automation.
- Strong analytical, troubleshooting, and communication skills.
Nice To Haves
- Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce.
- Experience supporting AI implementations in Customer Support.
- Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service (KCS).
Responsibilities
- Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities.
- Manage platform configuration, users, permissions, environments, releases, and system settings.
- Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements.
- Coordinate deployments, testing, validation, and production releases.
- Maintain integrations with CRM, contact center, authentication, and knowledge management systems.
- Partner with Technology to troubleshoot APIs, integrations, and platform issues.
- Implement updates to knowledge references and AI workflows.
- Maintain configuration documentation and change history.
- Support platform governance, security, privacy, and compliance requirements.
- Work with the AI Performance & Operations Analyst to implement optimization opportunities.
Benefits
- Open PTO policy
- Days of Disconnect (once a quarter)
- Parental & Pawternity Leave
- Quarterly reimbursement for fitness journey
- Medical/Dental/Vision coverage
- EAP (Employee Assistance Program)
- Premium Calm App subscription for employee and dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
