AI P&C Insurance Operations Solutions Architect, Manager

PricewaterhouseCoopers•Chicago, IL

39d•Hybrid

About The Position

The Opportunity As an AI P&C Insurance Operations Solutions Architect, Manager, you will specialize in consulting services for a variety of insurance solutions, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of insurance solutions, enabling clients to achieve their strategic objectives. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role within our P&C Insurance Operations practice, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate.

Requirements

At least a Bachelor's degree
At least 5 years of experience

Nice To Haves

Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics
Designing intelligent AI solutions with a systems-thinking lens, weighing architecture concerns across integration, data, security, state management, and responsible AI / governance, and framing the cost, investment, and staffing models that carry a solution from design through build and sustain
Bringing P&C insurance domain depth to architecture decisions: shaping fit-for-purpose designs, framing short- and long-term trade-offs (flexibility vs. cost, regulatory compliance vs. time to value), and building decision frameworks that guide clients on where AI versus non-AI technologies fit
Demonstrating fluency in agentic architecture, including multi-agent orchestration, agent memory, tool use and interoperability standards such as MCP, knowledge graphs, and RAG / GraphRAG, and treating evaluation as a discipline through guardrails, eval suites, and drift monitoring
Utilizing strategic questioning to drive business insights
Embracing change and innovation in insurance operations
Developing skills in system development methodologies
Motivating teams through effective coaching and feedback

Responsibilities

Analyzing client needs and developing tailored software solutions to enhance operational efficiency
Managing project timelines, budgets, and deliverables to achieve strategic objectives
Coaching and mentoring team members to leverage their strengths and improve performance
Collaborating with clients to identify opportunities for innovation and process improvement
Facilitating training sessions to validate seamless adoption and utilization of new technologies
Encouraging a culture of continuous learning and embracing change within the team
Addressing and resolving conflicts with clients and stakeholders to maintain productive relationships
Upholding professional and technical standards in alignment with firm guidelines and industry practices