AI Operations Engineer

Transamerica•Denver, CO

2d•Hybrid

About The Position

Aegon’s Core AI Team is driving AI-driven transformation across our global business. Building on recent successes – including the launch of a vendor-agnostic enterprise LLM gateway (AWS Launchpad), we are now investing in next-generation Gen AI and Agentic AI capabilities. This role will help evolve the organizations AI platform and operational services, develop and mature AI operations and customer support processes, drive and support AI Platform adoption, and provide AI expertise to accelerate developer onboarding and enablement.

Requirements

Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related discipline; equivalent internship or academic p project experience may also be considered
Minimal to 2 years of relevant experience, including internships, co-ops, research, or academic projects
Basic knowledge of Python or another modern programming language
Foundational understanding of cloud concepts, preferably AWS
Exposure to AI/ML or Generative AI concepts through coursework, personal projects, research, or internships
Basic understanding of software development lifecycle concepts, version control, and testing practices
Strong analytical thinking, curiosity, and eagerness to learn new technologies and tools
Good written and verbal communication skills and ability to work effectively in a team environment

Nice To Haves

Internship or academic experience with AI, machine learning, software engineering, or platform support
Exposure to Git, APIs, microservices, or automation tools
Interest in cloud engineering, AI platforms, or developer enablement

Responsibilities

Assist in monitoring and maintaining AI platform services and applications.
Support troubleshooting efforts for basic platform, service, or integration issues under guidance from more experienced team members.
Help maintain and update documentation, user guides, onboarding materials, and internal knowledge content.
Contribute to testing, debugging, validation, and basic operational support for AI platform features and updates.
Assist with CI/CD pipeline tasks, deployment support activities, and automation efforts as assigned.
Collaborate with team members to support platform onboarding and developer enablement activities.
Learn and apply AI engineering, cloud, support, and DevOps best practices in day-to-day work.
Track basic operational issues and help document resolutions and support procedures.
Provide responsive support for routine developer questions and escalate complex issues appropriately.
Participate in team learning, knowledge sharing, and continuous improvement efforts.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs