AI Native Staff Software Engineer - Insurance
About The Position
Nu is a leading digital financial platform with over 135 million customers across Brazil, Mexico, and Colombia. The company is redefining financial services through proprietary technology, data intelligence, and an efficient operating model to deliver simple, accessible, and human financial products. Nu IPO’d in 2021 on the New York Stock Exchange. This role is for an AI Native Staff Software Engineer within the Insurance Business Unit, focusing on driving the transformation towards an AI-native company. The engineer will design and operate production AI/agentic systems, set engineering standards, and define what it means for Nubank to be AI-native. The position involves high-impact technical leadership and hands-on building, working within a lean, entrepreneurial team that delivers significant business impact and protects millions of customers.
Requirements
- Proven technical leadership as a senior / staff engineer delivering high-impact, large-scale software systems in production.
- AI-first mindset with professional experience implementing LLMs, generative AI, agentic patterns and/or RAG systems in real-world products.
- Strong full-stack thinking: ability to design maintainable codebases and APIs that bridge model inference / orchestration layers with user-facing surfaces.
- Experience navigating ambiguous, cross-functional projects that require coordination across multiple business units and stakeholders.
- Demonstrated strategic acumen, linking technical AI initiatives to business drivers such as operational efficiency, risk, and customer acquisition or engagement.
- Solid understanding of prompt engineering, tool calling, context management, and agent loops, and ability to contribute to shared agent libraries and commands (not only consume them).
- Track record of mentoring and uplifting peers on AI-native workflows, prompt engineering, and production ML/AI patterns.
- Experience in fintech or other regulated industries (e.g., financial services, insurance, payments) or similarly complex domains.
- Advanced English for daily collaboration in a global environment.
Nice To Haves
- Background in insurance or embedded insurance products.
- Experience scaling products across international markets and languages.
- Familiarity with Portuguese and/or Spanish to read or review customer-facing copy (optional).
- Prior experience in AI-first startups or big-tech environments with strong AI/ML teams.
Responsibilities
- Designing, building and managing agentic workflows that power end-to-end delivery of customer-facing insurance features and journeys.
- Setting and evolving standards for AI development, promoting reusable agents, commands and context structures that other teams can safely build on.
- Establishing evaluation and monitoring practices for AI outputs, ensuring quality, robustness and human-in-the-loop integrity where needed.
- Owning production AI systems: optimizing models and pipelines for latency, cost and reliability at scale, and building evaluation frameworks and benchmarks to catch regressions.
- Ensuring observability for AI systems in production (tracing, logging, alerting) and driving a culture of operational excellence around AI services.
- Cutting through ambiguity, surfacing trade-offs and aligning cross-functional teams (Product, Data, Security, Compliance, Insurance partners) around clear outcomes.
- Embedding responsible and auditable AI in everything you ship, ensuring compliance with applicable regulations and internal risk standards.
- Pioneering tooling, processes and culture that enable more Nubankers to safely contribute to AI-powered products over time (engineers and non-engineers).
Benefits
- Competitive compensation and company equity
- Bi-annual trips to Brazil to build relationships with coworkers
- Top-tier Medical Insurance
- Top-tier Dental and Vision Insurance
- Generous time off and company holidays
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- NuLanguage – our language learning program
- NuCare – our mental health and wellness assistance program
- 401(k) and saving plans (Health Saving Account and Flexible Spending Account, where applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
