AI Manager, Product Management (Flex)
About The Position
We are seeking a Manager, Product Manager to lead the strategy, roadmap, and growth of CommerceShield, UPS Digital's AI-powered fraud, risk, and chargeback protection platform for e-commerce merchants. In this role, you will own a portfolio of products that help merchants assess order risk, automate decisioning, reduce fraud losses, and protect against chargebacks. Working closely with engineering, data science, UX, and go-to-market teams, you will drive both new product innovation and scale existing solutions across multiple channels, including Shopify, APIs, and partner integrations. THIS POSITION IS HYBRID AND WILL REQUIRE CANDIDATES TO WORK IN THE FOLLOWING UPS IT LOCATIONS: NEW JERSEY, ATLANTA, MARYLAND, AND KENTUCKY OFFICE 3 DAYS A WEEK.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- 5 to 8 years of product management experience in SaaS
- APIs, or AI-driven products experience is preferred
- Strong understanding of AI/ML concepts, product analytics, and data-driven decision making.
- Experience working with APIs, platform integrations, and technical product development.
- Proven ability to lead cross-functional teams and influence stakeholders at all levels.
- Background in e-commerce, fraud prevention, payments, risk management, chargebacks, or related domains is highly preferred.
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
Responsibilities
- Define and execute the CommerceShield product strategy and roadmap.
- Partner with engineering and data science to enhance AI/ML-driven risk scoring and decisioning capabilities.
- Lead customer discovery, product experimentation, and 0-to-1 product development.
- Drive API, platform, and partner integration experiences to improve adoption and customer value.
- Manage and mentor product analysts while leading cross-functional agile teams.
- Own business outcomes including adoption, revenue growth, retention, and fraud-loss reduction.
- Collaborate with sales, marketing, legal, finance, and operations on pricing, packaging, and go-to-market initiatives.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
