AI Intern

Condominium Authority of Ontario•Toronto, ON

6d•CA$30 - CA$33•Hybrid

About The Position

The Condominium Authority of Ontario (CAO) is seeking an AI Intern to gain hands-on experience in analyzing business processes, identifying AI value, and introducing tools like Microsoft Copilot responsibly. Working with the Director, IT Services & Cybersecurity and business stakeholders, the intern will support initiatives for AI adoption. This role offers an opportunity to learn in a modern public-sector environment, assess opportunities for Copilot and other AI tools, develop workflows and guidance, contribute to training and communication, and assist with an AI Champion program.

Requirements

Currently enrolled in a program such as Business Technology Management, Information Systems, Business Analysis, Public Administration, Communications, Organizational Change, Computer Science, or a related field.
Open to students at any year level who can demonstrate strong interest in AI adoption, digital tools, and business process improvement.
Genuine interest in AI, Microsoft Copilot, automation, and how digital tools can improve business processes and user productivity.
Willingness to learn how to evaluate AI use cases, document workflows, support responsible adoption, and communicate practical guidance to business users.
Ability to understand and document business processes, user needs, and workflow requirements.
Strong skills in Microsoft 365 applications such as Word, Excel, PowerPoint, Teams, and Outlook.
Ability to create clear documentation, guides, presentations, and training materials for technical and non-technical audiences.
Strong research, organization, and analytical skills, with the ability to summarize findings, identify patterns, and support recommendations under guidance.
Strong problem-solving, listening, and analytical thinking skills.
Clear written and verbal communication, including the ability to explain ideas in plain language.
Collaborative mindset, professionalism, and openness to feedback.
Eagerness to learn, adapt, and contribute in a fast-paced and evolving environment.
Ability to support meetings, workshops, and training sessions with a service-oriented and organized approach.

Nice To Haves

Exposure through academic, volunteer, personal, or co-op experience to AI tools, workflow automation, process improvement, research, or digital adoption activities is an asset.
Familiarity with Microsoft Copilot, ChatGPT, Power Automate, Power Apps, or other AI and automation tools.
Exposure to change management, training coordination, communications planning, or user adoption support.
Awareness of privacy, security, accessibility, or responsible AI considerations in a workplace environment.
Experience facilitating workshops, presentations, or peer support activities in academic, volunteer, or work settings.
An interest in public service, digital transformation, service improvement, or innovation in a mission-driven organization.
Familiarity with Copilot, Power Platform, or similar tools is an asset.

Responsibilities

Assist with gathering information from departments and stakeholders to understand current business processes, recurring pain points, and opportunities where Microsoft Copilot or other approved AI solutions may improve efficiency, quality, or user experience.
Assist with the rollout and adoption of Microsoft Copilot and related AI tools by helping document use cases, map workflows, gather feedback, and support business teams during onboarding and early adoption.
Help document and support the refinement of AI-enabled workflows that align with business needs, improve productivity, and support responsible adoption of Copilot and other approved AI solutions.
Assist users and business teams by helping answer questions, collecting issues and enhancement ideas, and coordinating follow-up actions related to AI adoption activities and workflow improvements.
Help create user-friendly training materials, quick reference guides, presentations, and awareness content to support Copilot adoption, AI literacy, and day-to-day use of approved AI tools.
Assist with activities related to an AI Champion program by helping coordinate engagement sessions, share best practices, and support peer learning across business units.
Assist with documenting guidance and helping ensure AI adoption activities align with organizational policies, privacy expectations, security requirements, and responsible use practices.
Help track adoption activities, summarize user feedback, document lessons learned, and contribute to reports or presentations that show progress and opportunities for improvement.
Work with business units, IT, cybersecurity, and other stakeholders to support AI adoption initiatives and learn how solutions are aligned with organizational priorities.
Help facilitate meetings, workshops, demos, and feedback sessions to understand business needs, explain AI capabilities in plain language, and support successful adoption.
Help identify recurring challenges, gaps in adoption, and process improvement opportunities, and support practical recommendations to strengthen AI usage across the organization.
Maintain clear documentation for use cases, workflows, training materials, meeting notes, adoption guidance, and recommendations arising from AI initiatives.
Perform additional duties as assigned in support of AI adoption, business enablement, and continuous improvement initiatives.