AI Infrastructure Customer Office Lead

Google•Boulder, CO

1d•$164,000 - $239,000

About The Position

Google Cloud helps organizations digitally transform through infrastructure, platform, industry solutions, and expertise. The Customer Office Lead supports the AI Infrastructure leadership team by driving program execution and operational coordination across top-priority accounts. The role manages engagement workflows, executive briefing preparation, cross-functional tracking, and status reporting for non-standard customer partnerships and executive reviews. The AI and Infrastructure team delivers AI and infrastructure capabilities at scale for Google customers, Googlers, and Google users worldwide. Its work spans AI models, computing, platforms for developers, TPUs, Vertex AI for Google Cloud, Google Global Networking, data center operations, and systems research.

Requirements

Bachelor's degree or equivalent practical experience.
7 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment.
Experience working with leadership and cross-functional teams to deliver executive-level communications and briefing materials.

Nice To Haves

Experience working within cloud infrastructure, enterprise software, or complex business-to-business (B2B) partnership models.
Exceptional written and verbal communication skills, with the ability to synthesize technical and business topics into clear executive summaries.
Proven ability to build effective cross-functional networks and drive alignment without direct authority.
Strong organizational skills and a demonstrated track record of rapid execution under tight timelines.

Responsibilities

Coordinate the creation, review, and distribution of executive briefing documents, status reports, and presentation decks for leadership meetings and customer engagements.
Collaborate with Product, Engineering, Sales, Legal, and Strategic Pursuits teams to assess operational readiness, track deliverables, and maintain stakeholder alignment.
Manage day-to-day coordination, logistics, meeting notes, and follow-up communications for C-level customer meetings, roundtables, and executive visits.
Define, build, and maintain lightweight operational processes for tracking agreement milestones, action items, and follow-ups across high-stakes customer pursuits and initiatives.
Identify opportunities to streamline communication channels, standard operating procedures, and reporting frameworks across the Customer Office, AI Infra Specialist team, and key cross-functional stakeholders.