AI Implementation Manager

VIATEQ Corporation

1d•Remote

About The Position

VIATEQ is looking for a motivated AI Implementation Manager to join our team. In this high-impact, customer-facing role, you will partner directly with one of our clients to support the design, deployment, and optimization of cutting-edge AI solutions for their enterprise customers. You will own implementations end-to-end, leading complex implementations, working cross-functionally, and turning innovative technology into real-world impact. This position is fully remote and requires a reliable internet connection.

Requirements

3+ years of experience leading SaaS, AI, or technical software implementations in enterprise environments
Strong project management skills with a consultative, customer-first mindset
Demonstrated experience owning client relationships and engaging senior stakeholders
Technical fluency, including comfort working with technical concepts, data, and analytics
Ability to translate complex technology into clear, actionable steps
Proven track record of delivering projects on time and against defined success metrics
Strong problem-solving skills and ability to resolve complex implementation challenges.
Experience working cross-functionally with engineering, product, and go-to-market teams
Comfort operating in a fast-paced, high-growth environment

Nice To Haves

Experience in conversational AI platforms like Cresta, Kore.ai, Yellow.ai, or similar is a plus
Experience with AI-powered platforms or advanced SaaS solutions

Responsibilities

Lead end-to-end delivery of AI solution deployments for enterprise clients, from kickoff through go-live and post-launch optimization
Define success metrics with client stakeholders and ensure deployments drive measurable business outcomes
Serve as the primary point of contact for clients during implementation, building trust, and maintaining alignment
Translate complex AI and technical concepts into clear, actionable plans for business stakeholders
Develop and manage detailed project plans, timelines, risks, and dependencies
Coordinate cross-functionally with client teams, engineers, and internal partners to ensure seamless execution
Identify and remove blockers proactively, driving projects forward with urgency and ownership
Support user adoption by aligning workflows, change management efforts, and performance tracking
Monitor performance metrics post-launch and recommend optimizations to maximize ROI