AI Implementation Manager

Lio•New York City, NY

About The Position

The Opportunity AI is transforming how the world’s largest enterprises operate. At Lio, we’re building THE AI workforce for procurement. As our first AI Implementation Manager in the US, you’ll bring AI Agents into real enterprise operations and drive measurable impact for Fortune 500 customers. This is your chance to join Lio at the very beginning of our US expansion — owning critical customer deployments from day one and helping build our US business from the ground up.

Requirements

Experience in software implementations, customer success, implementation consulting, or technical project management.
Take ownership by default. You enjoy driving projects from start to finish and making customers successful.
Communicate with confidence. You build trust with enterprise customers and coordinate effectively across technical and business teams.
Stay structured under complexity. Managing multiple stakeholders, timelines, and priorities is something you enjoy.
Think in solutions. You understand customer challenges and translate them into scalable implementation approaches.
Are curious about AI and excited about helping enterprises adopt a new generation of software.

Nice To Haves

Previous procurement experience
Deep technical expertise

Responsibilities

Own end-to-end enterprise implementations from kick-off to successful go-live
Translate customer requirements into scalable implementation plans and solution designs
Act as the primary project owner and trusted advisor for DAX and Fortune 500 customers
Coordinate Product, Engineering, and Customer Success to ensure seamless execution
Proactively manage timelines, risks, stakeholder communication, and escalations
Turn customer feedback into actionable product improvements
Build scalable implementation processes and playbooks that enable future growth
Help establish Lio's implementation function in the US and shape how we serve American enterprise customers as we scale