About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The Ops/Governance Technical Business Analyst will manage the AI Program's Operations & Governance help desk and develop automation solutions. This includes establishing an AI helpdesk to handle use case intake, consulting, reporting/troubleshooting technical issues, setup assistance, and Q&A, serving as the primary point of contact for the AI Program.

Requirements

  • Proven experience in technical business analysis or a similar role.
  • Strong understanding of AI technologies and governance frameworks.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in a related field or equivalent experience.

Responsibilities

  • Oversee and manage AI Program Operations & Governance help desk.
  • Build and implement automation solutions to streamline processes.
  • Provide technical support and troubleshooting for AI-related issues.
  • Assist in the setup and configuration of AI systems and tools.
  • Serve as a consultant for AI use case intake and evaluation.
  • Maintain comprehensive documentation and reporting for AI operations.
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