AI Forward Deployed Engineer

Harper•San Francisco, CA

2d•Onsite

About The Position

We're building an AI-powered insurance brokerage that's transforming the $900 billion commercial insurance market by automating processes that currently run on pre-internet systems. Fresh off our $8M seed round, we're looking for an exceptional AI Forward Deployed Engineer who can rapidly solve business problems and deliver immediate value across growth, sales, operations, and customer service. You'll be our frontline problem solver, working directly with business teams to create 10x operational leverage through AI. You'll build outer loop AI agents that process hundreds of leads, enable dynamic human-AI collaboration, automate complex operational workflows, and allow one person to effectively manage thousands of customers. You'll create Uber-like routing systems, increase campaign velocity, and transform how teams operate. When the platform doesn't have what you need, you'll build it—then work with platform teams to incorporate these capabilities into our reusable infrastructure. We're committed to "Staying REAL" with our AI systems - building agents that are Reliable, Experience-focused, Accurate, and have Low latency. You will work directly with business stakeholders, the CEO, CTO, platform teams, and functional leads to execute on our AI vision with a bias toward action. We live by core principles: "There is no try, there is just do," "Actions lead to information, always default to action," and "Strong opinions lead to information." We need engineers who solve problems first and perfect later. This is an early-stage role at a fast-moving startup, and you'll often experience the crawl-walk-run approach to building. You'll quickly prototype applications and then push them into productionized systems that can scale. We're looking for people who can be creative in providing impact first, then take learnings from that impact and push them back into the system. Think of yourself as similar to a Palantir Forward Deployed Engineer—embedded with the business, understanding their problems deeply, and building solutions that deliver immediate value and create leverage for teams. You'll work directly with business teams, other forward deployed engineers, platform teams, the CTO, CEO, and functional leads to execute on our vision with a bias toward action.

Requirements

Generalist who can quickly learn new technologies and domains
Strong frontend development skills with Next.js/React
Ability to build systems that create 10x+ operational leverage for teams
Understanding of how to build dynamic routing systems for human-AI collaboration
Experience with voice AI and conversational interfaces
Ability to rapidly prototype solutions using AI coding assistants like Cursor or WindSurf
Prioritization of business impact and working backwards to technical implementation
Comfortable owning analytics and driving data-driven decisions for business functions
Ability to work directly with non-technical stakeholders to understand their needs
Knack for identifying which prototypes should be ported to platform
Balance quick delivery with considerations for reliability and scalability
Comfortable building full-stack solutions from UI to backend
Embrace "there is no try, there is just do" as your engineering mantra
Understanding that actions lead to information, and default to shipping code
Thrive in ambiguous situations and can create clarity through action
Strong full-stack development skills with TypeScript/Node.js and Python
Expertise in frontend development with Next.js/React
Proven ability to rapidly prototype and iterate on solutions
Experience building systems that create 10x+ operational leverage
Experience with dynamic routing systems and resource allocation algorithms
Experience with voice AI integration and conversational interfaces
Experience building high-volume lead processing and campaign automation systems
Ability to work directly with business stakeholders and translate requirements into technical solutions
Experience with analytics and data-driven decision making
Experience with AI/ML integration and prompt engineering
Strong understanding of how to incorporate reliability and scalability into rapid prototypes
Experience with A/B testing and experimentation frameworks
Track record of delivering measurable business impact through technical solutions
Advanced usage of Cursor or WindSurf coding IDE for rapid development
Must be based in San Francisco and work in-office 5.5 days per week

Nice To Haves

Previous experience in a customer-facing or forward deployed engineering role preferred

Responsibilities

Build outer loop AI agents that create massive leverage across business functions: Growth, Sales, Operations, Customer Service
Rapidly prototype and deploy solutions that directly impact business metrics
Own the analytics and data-driven decision making for your assigned business areas
Create frontend experiences and dashboards that make AI capabilities accessible to non-technical users
Develop voice AI systems for information collection, follow-ups, and cold outbound campaigns
Build dynamic routing systems that intelligently distribute work between AI agents and humans
Implement solutions that increase team throughput and operational efficiency by 10x or more
Quickly identify gaps in platform capabilities and either build solutions or collaborate with platform teams
Port successful prototypes into the platform for reusable, scalable infrastructure
Design and implement A/B testing frameworks for optimizing AI agent performance
Create data-driven insights and reporting that drive strategic decisions
Quickly create functionality that delivers immediate business impact in Growth, Sales, Operations, and Customer Service.
Build systems to process hundreds of leads from ads, implement dynamic routing between AI and humans.
Create AI-powered qualification and follow-up systems.
Automate manual processes in transaction or revenue operations.
Develop AI agents that handle common inquiries at scale.
Build intuitive interfaces that make AI capabilities accessible to your assigned teams.
Implement voice AI for information collection or outbound campaigns.
Create quick wins that demonstrate 10x leverage potential.
Shadow business teams to deeply understand their workflows and pain points.
Take on larger strategic initiatives that transform team operations.
Build Uber-like dynamic placement systems for optimal resource allocation.
Create campaign velocity engines that accelerate outbound efforts.
Develop AI systems enabling one person to manage thousands of customers.
Implement intelligent routing for complex operational workflows.
Own the analytics and data-driven decision making for your functional areas.
Build comprehensive solutions that address systemic business challenges.
Collaborate with forward deployed engineers, platform teams, CTO, CEO, and functional leads.
Scale successful solutions to handle enterprise-level usage.
Optimize dynamic routing algorithms for maximum efficiency.
Build autonomous campaign systems that self-improve.
Create operational dashboards showing 10x+ leverage metrics.
Implement advanced voice AI features for complete automation.
Work with platform teams to fully integrate innovations into core infrastructure.
Establish playbooks for replicating success across other business functions.
Create systems that continue delivering value with minimal maintenance.
Demonstrate measurable business impact through your solutions.